Customer Service Representative

2 months ago


El Paso, Texas, United States Sedgwick Full time

About Us

Sedgwick is a leading provider of claims management and benefits services. We are committed to delivering exceptional service to our clients and their customers.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for expediting the claims application process, ensuring correct case assignment, and acting as a liaison between customers and our claims handlers.

Key Responsibilities

  • Assign new claims to the appropriate claims handler.
  • Enter accurate and complete information into our claims management system.
  • Communicate clearly and professionally with customers regarding claims status and required documentation.
  • Participate in and maintain a quality service culture within our Customer Service Team.
  • Meet attendance and performance expectations.

Requirements

  • High school diploma or equivalent required.
  • One year of clerical or customer service experience preferred.
  • Excellent communication and organizational skills.
  • Ability to work in a team environment and meet performance expectations.

Work Environment

We are committed to providing a safe and inclusive work environment. We offer a range of benefits and opportunities for growth and development.



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