Director of Certification Strategy

24 hours ago

New York, New York, United States American Express Full time
About the Role

We are seeking a highly skilled and experienced Certification Product Lead to join our team at American Express. As a key member of our Network and Acquirer Solutions (NAS) organization, you will play a critical role in supporting our growth by building, testing, and supporting tools needed to ensure our customers have a seamless experience when joining the Network and using our payment products.

Key Responsibilities
  • Define and drive a vision and roadmap for Certification, leading a high-performing team
  • Lead and develop a team of high-performing managers
  • Lead creation of product vision, strategy, and roadmap for certification
  • Understand and map out existing customer journeys through all various platforms and products
  • Set objectives and manage the outcomes for the team responsible for creating business requirements and managing existing tools and vendors
  • Understand and incorporate external customer needs, new technology trends, and competitive best practices into product roadmap and requirements
  • Build proposals for future product enhancements, creating business cases that outline pros/cons and weigh costs to build vs. buy, and quantify efficiencies of specific enhancements
  • Support development of appropriate tracking and reporting to determine product performance
  • Manage existing certification product platforms and create linkages with stakeholders
  • Bring others with you
  • Partner closely with stakeholder teams (i.e., Product & Partner Enablement, Global Acquisition Capabilities, and Product) to understand internal and external customer needs, pain points, opportunities for additional automation, product enhancements, and other initiatives impacting certification strategy
Requirements
  • Proven people leader and team player with demonstrated ability to develop people and create highly effective and results-driven culture
  • 5+ years in a product management, strategy, and/or product development role with proven success ideating and delivering all elements of a product lifecycle
  • Exceptional communication skills with ability to engage, influence, negotiate, and inspire partners and stakeholders at all levels and drive collaboration and alignment
  • Ability to lead market research and competitive benchmarking with a strong understanding of industry-leading automated certification solutions
  • Experience with process mapping, UX design, putting customer first, and customer journey mapping
  • Exceptional communication skills with ability to engage, influence, negotiate, and inspire partners and stakeholders at all levels and drive collaboration and alignment, as well as experience presenting to senior leaders
  • Experience leading product needs through annual investment planning, forecasting, and tracking progress against financial plan
  • Experience representing Amex's interest externally, working within external standard-setting organizations desired, but not required
  • Understanding of the Agile project management methodology and Scaled Agile (SAFe) approach is a plus
  • Subject matter expertise in Host, Acquiring, or Issuer certification is a plus
  • 5+ years of experience in the payments industry
  • Bachelor's degree required, MBA and/or industry product management certifications such as SAFe Product Owner/Product Manager a plus
What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  • Director of Certification Strategy

    4 days ago

    New York, New York, United States American Express Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Certification Strategy to join our team at American Express. As a key member of our Network and Acquirer Solutions organization, you will play a critical role in supporting our growth by building, testing, and supporting tools needed to ensure our customers have a seamless experience...

  • Health Brand Strategy Director

    13 hours ago

    New York, New York, United States Egg Strategy Full time

    Job OverviewWe are seeking a seasoned Director of Health Brand Strategy to join our team at Egg Strategy. As a key member of our Health vertical, you will be responsible for leading strategic development and driving growth for our clients in the healthcare industry.Key ResponsibilitiesDevelop and execute comprehensive brand strategies for healthcare clients,...

  • Head of Certification Strategy

    3 weeks ago

    New York, New York, United States American Express Full time

    Overview:You are empowered to make a difference. At American Express, we believe that with the right support, individuals and organizations can achieve remarkable growth.About Us:Joining American Express means becoming part of a diverse and global community dedicated to supporting our customers, communities, and each other. Here, you will have the...

  • Head of Certification Strategy

    2 weeks ago

    New York, New York, United States American Express Full time

    Overview:You Lead the Way. We've Got Your Back.With the right support, individuals and organizations can advance in remarkable ways. At American Express, you become part of a global and diverse community of colleagues dedicated to supporting our customers, communities, and each other. Here, you will develop and grow as we assist you in crafting a career path...

  • Head of Certification Strategy

    2 weeks ago

    New York, New York, United States American Express Full time

    Overview:You Lead the Way. We've Got Your Back.At American Express, we empower individuals and businesses to achieve remarkable progress. When you become part of our diverse global community, you will find unwavering support for our customers, communities, and each other.About the Role:The Certification Product Team operates within the Network and Acquirer...

  • Medical Strategy Director

    6 days ago

    New York, New York, United States EPM Scientific Full time

    Senior/Vice President Medical Strategy DirectorWe're partnering with an independent, full-service medical communications agency to find a Senior/Vice President Medical Strategy Director to lead their healthcare advertising team. This role involves developing and implementing strategic plans for rare diseases and neurology/neuroscience disease state...

  • Brand Strategy Director

    14 hours ago

    New York, New York, United States Wunderman Thompson Full time

    About the RoleWe are seeking a highly skilled Brand Strategy Director to join our team at Wunderman Thompson. As a key member of our strategy team, you will be responsible for leading research initiatives, developing customer journeys, and guiding junior strategists in their work.Key ResponsibilitiesLead research initiatives to uncover marketing and...

  • Associate Director, Media Strategy Lead

    3 days ago

    New York, New York, United States Vera Institute Of Justice Full time

    About Vera Institute of JusticeVera Institute of Justice is a national organization that partners with impacted communities and government leaders to transform the criminal legal and immigration systems. Our mission is to develop just, antiracist solutions that ensure everyone is treated with dignity.About the RoleWe are seeking an Associate Director, Media...

  • Brand Strategy Director

    2 weeks ago

    New York, New York, United States VMLY&R Full time

    About the RoleWe are seeking a highly skilled and experienced Brand Strategy Director to join our team at VMLY&R. As a key member of our strategy team, you will be responsible for leading research initiatives, developing customer journeys, and crafting compelling brand positioning.Key ResponsibilitiesLead research initiatives to uncover marketing and...

  • Product Strategy Director

    3 days ago

    New York, New York, United States Moody's Analytics Full time

    About the RoleWe are seeking a highly skilled Product Strategy Director to join our Central Product Group. As a key member of our team, you will be responsible for overseeing and directing our product strategy, evaluating and prioritizing strategic opportunities, and commercializing our products.Key ResponsibilitiesDevelop and oversee the execution of...

  • Brand Strategy Director

    3 days ago

    New York, New York, United States Wunderman Thompson Full time

    About the RoleWe are seeking a highly skilled Brand Strategy Director to join our team at Wunderman Thompson. As a key member of our strategy team, you will be responsible for driving business growth through innovative brand strategies.Key ResponsibilitiesLead research initiatives to uncover marketing and communication opportunitiesDevelop customer journey...

  • Executive Director of Strategy and Human Resources Innovation

    1 day ago

    New York, New York, United States HRADEPT OF SOCIAL SERVICES Full time

    Job Title: Executive Director of Strategy and Human Resources InnovationHRA/DEPT OF SOCIAL SERVICES is seeking a highly skilled Executive Director of Strategy and Human Resources Innovation to join their team.About the RoleThis is a full-time position that requires a strong understanding of human resources and strategy. The successful candidate will work...

  • Director, Pricing Strategy

    1 month ago

    New York, New York, United States Analytic Recruiting Full time

    Job Description:Thriving Fintech is seeking a Director of Pricing Strategy and Analytics to head strategic pricing initiatives to drive revenue growth and profitabilityThis role requires a blend of analytical expertise, strategic thinking, and strong leadership skills to develop strategies and drive pricing decisions that maximize value and enable winning...

  • Director of Growth Strategy

    2 weeks ago

    New York, New York, United States Conductor Full time

    About the RoleWe are seeking a seasoned Director of Growth Strategy to lead our efforts in driving customer acquisition, activation, conversion, and upsell/cross sell through the optimization of our product-led growth (PLG) efforts.Key Responsibilities:Develop and Execute a Comprehensive PLG Strategy: Formulate, test, and optimize pricing and packaging...

  • Director of Marketing Strategy

    2 weeks ago

    New York, New York, United States T2D2 Full time

    Job OverviewAt T2D2, our marketing efforts focus on comprehending the needs of asset owners and their engineering teams, while effectively communicating how our offerings can meet those needs. We are seeking a seasoned and adaptable marketing director who is eager to take on this challenge and more. The ideal candidate will possess a robust background in...

  • Executive Director of Development and Strategy

    2 weeks ago

    New York, New York, United States New York Common Pantry Full time

    About the RoleNew York Common Pantry is seeking a seasoned and strategic Chief Development Officer to lead the growth of its fundraising program. The successful candidate will design and implement a comprehensive fundraising strategy to expand and diversify philanthropic income sources, with a focus on building a robust major and annual giving program.Key...

  • Director of Marketing Strategy

    2 weeks ago

    New York, New York, United States T2D2 Full time

    Job OverviewAt T2D2, our marketing approach revolves around comprehending the needs of asset owners and their engineering teams, while effectively communicating how our offerings can fulfill those needs. We are seeking a seasoned and adaptable marketing director who is eager to take on this challenge and more. The ideal candidate will possess a robust...

  • Customer Strategy Director

    3 days ago

    New York, New York, United States Dentsu Full time

    About the RoleWe are seeking a highly skilled Customer Strategy Director to join our team at Dentsu. As a key member of our client account team, you will be responsible for developing and executing strategic omni-channel marketing plans that drive business growth and deliver meaningful client value.Key ResponsibilitiesLead the development and delivery of...

  • Marketing Strategy Director

    2 weeks ago

    New York, New York, United States StoreBound Full time

    Position OverviewSalary: up to 120KRole Summary:We are in search of a forward-thinking and seasoned Marketing Strategy Director who will be instrumental in enhancing our brand visibility across multiple channels. This vital team member will manage our media initiatives, influencer collaborations, and social media platforms to drive return on investment,...

  • Director of Wholesale Strategy

    4 days ago

    New York, New York, United States Glossier Full time

    About the RoleGlossier is a pioneering digital-first beauty company dedicated to empowering individuals to find joy and confidence in their personal beauty style. We create immersive experiences that foster connection, inspire a sense of belonging, and invite participation. Our inclusive, customer-devoted, and results-driven approach has made us a leader in...