Senior Director of eCommerce Operations

7 days ago


South San Francisco, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Job Overview

The Senior Director of Warehouse Operations at Goodwill of the San Francisco Bay plays a crucial role in steering the growth of our eCommerce division. This leadership position oversees a dedicated team of over 70 individuals focused on the evaluation, photography, listing, inventory management, and shipping of secondhand goods. The role emphasizes team development and strategic initiatives aimed at maximizing revenue. This position is responsible for setting performance expectations, training team members, and ensuring accountability to established standards and systems. As the digital sector of the organization, this role encourages team members to leverage technology effectively in business operations. Collaboration with both internal and external stakeholders is essential to achieve operational excellence and cultivate a culture of innovation and accountability.

Key Responsibilities

Leadership and Team Development:

  • Recruit, develop, and lead a high-performing eCommerce team across various locations.
  • Promote a positive workplace culture that prioritizes motivation, recognition, coaching, and performance management.

Revenue Generation and Business Growth:

  • Drive revenue growth to meet and exceed financial targets.
  • Enhance eCommerce revenue through strategic planning, sales optimization, and effective marketplace management.
  • Utilize business intelligence tools and key performance indicators to analyze performance and identify growth opportunities.
  • Work collaboratively with marketing and other departments to improve online marketing efforts and promotional activities.
  • Optimize pricing strategies and inventory management to enhance resale value.
  • Ensure a customer-centric approach within the team.

Operational Excellence:

  • Oversee daily eCommerce operations, ensuring compliance with policies, procedures, and quality standards.
  • Manage process improvements and adapt to changes in a dynamic marketplace.
  • Maintain strong partnerships with retail stores, donation centers, and third-party vendors to support eCommerce initiatives.

Financial Management and Reporting:

  • Oversee eCommerce budgets, monitor financial performance, and identify cost-saving opportunities.
  • Prepare and analyze financial reports to guide strategic decision-making.

Strategy and Innovation:

  • Develop and implement eCommerce strategies that drive revenue and align with organizational goals.
  • Identify opportunities for process enhancements and technological advancements, managing execution and acceptance.
  • Encourage a culture of innovation and experimentation within the team.

Qualifications:

  • At least 2 years of experience in warehouse operations and team management.
  • A minimum of 4 years of experience in warehouse operations or sales is preferred.
  • At least 2 years of supervisory or management experience in retail, eCommerce, or a related field.
  • Hands-on experience in secondhand marketplaces is essential.
  • Demonstrated ability to drive eCommerce growth and profitability.
  • Strong leadership, communication, and interpersonal skills are required.
  • Proficiency in eCommerce platforms, SAS applications, and CRM solutions.
  • A data-driven mindset with robust analytical skills is necessary.


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