Technical Supervisor

2 days ago

Kennedy Space Center, United States Orlando Utilities Commission Full time
Technical Supervisor Job Description

OUC - The Reliable One is seeking a highly skilled and experienced Technical Supervisor to join our Technology division. As a leader in the industry, we are committed to innovation, sustainability, and community development.

Job Summary

We are looking for a strategic professional to supervise and lead the work of the technical, applications support team in day-to-day activities, improvement of the overall health of the systems, and participate with management in establishing accountabilities, goals, & objectives.

Key Responsibilities
  • Provide application expertise, analysis, and serve as the primary point of contact for application readiness, reliability, availability, and responsiveness as well as quality solution development
  • Supervise and lead the work of an assigned Technology Product Delivery team in day-to-day activities and participate with the management in establishing accountabilities, goals, & objectives
  • Balance team workload and help to ensure effective team outcomes and deliverables
  • Ensure all team tickets (IT Requests) are managed, completed and documented by department's Service Level Agreements
  • Serve as a subject matter expert across one of the following Enterprise Resource Planning (ERP), Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems
  • Provide application and business expertise for Information Technology and client base, and serve as the primary point of contact for end-users needing functional support and system interaction in business processes
  • Partner with business units to optimize utilization of existing software products, develop business cases for product enhancements, upgrades, and/or replacing existing applications
  • Provide project management leadership across the team; develop project status, plans, and schedules; manage risks, communication to business team, and coordinates testing
  • Prepare workload planning/capacity; directly manage individually assigned projects
  • Provide expertise and consultation for all components in core assignment; directly manage and/or provide back up to individually assigned products
  • Apply understanding across operational areas of OUC and interactions with one of the following product sets Meter to Cash, ERP systems
  • Evaluate employee performance; provide coaching, feedback, and development support and planning for employees, helping to ensure alignment with strategic goals and objectives
  • Delegate assignments and authority as appropriate
  • Participate with management in selection and promotion procedures to include reviewing applicants and interviewing potential new employees to effectively recommend candidates for open positions
  • Ensure compliance with OUC safe work practices and foster a cohesive environment
  • Ensure compliance with standard operating procedures and quality development and documentation standards, including internal and external audit compliance
  • Advocate and monitor application change implementation to be in compliance with change management committee governance
  • Oversee administrative activities, such as preparing department communication/newsletters, maintaining meeting documentation and recaps
  • Provide vendor management leadership, including supporting selection requirements, implementation, contract compliance, and conducting ongoing vendor/product meetings
  • Establish and manage collaboration tools (i.e. Sharepoint, Share drive, Documentum)
  • Perform other duties as assigned
Requirements
  • Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered
  • Minimum of seven (7) years of progressive experience in providing analysis and support of business operations utilizing advanced business applications
  • Minimum of five (5) years in a role involving support, usage and configuration and/or development of ERP, CIS and/or other utility applications (e.g. E1, CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation
  • Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts
  • Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (preferred)
Working Conditions

This job is mostly performed in an office work environment without disagreeable conditions.

Physical Requirements

This job requires constant detailed inspection/reading/English. This job may require constant speaking and hearing. This job requires very frequent typing, writing and may involve very frequent sitting. This job may involve frequent walking, repetitive motions, and operating machines or equipment. This job may involve occasionally driving a company vehicle.

OUC - The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

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