Service Desk Supervisor
6 hours ago
Universal Orlando Resort is seeking a highly skilled and experienced Supervisor, Service Desk to join our team. As a key member of our IT department, you will be responsible for supervising and coordinating the Service Desk Team Member and operations.
Job Summary:The Supervisor, Service Desk will be accountable for managing the day-to-day operations of the Service Desk, including status reporting on phone volumes, ticket entries and escalations, and Team Member scheduling. You will work closely with the Parks Technology Support Groups to ensure that Service Level Agreements (SLAs) are being met to increase overall customer satisfaction.
Key Responsibilities:- Coach and develop the Service Desk team by providing performance feedback and evaluating team member development plans and annual performance appraisals.
- Oversee and monitor Service Desk team operations, including inbound support channels such as email requests, incident management and support calls.
- Motivate and engage the support team to meet department and company goals, and communicate new information or tasks assigned to the Service Desk.
- Screen the qualifications and experience of applicants, interview candidates and make primary recommendations to Service Desk Manager.
- Produce and distribute performance metrics to help monitor and evaluate compliance with current SLAs.
- 5+ years' experience with supporting client device support, networked computer systems, client and server operating systems, Active Directory, and Microsoft 365 platform.
- Preferred knowledge of POS systems, network troubleshooting, scripting (PowerShell/Python), Printer Management, Microsoft Power Platform or similar low/no code automation platform, VPN, and AS400/iSeries.
- 2+ years experience managing and developing employees, preferably in the customer service or information technology fields.
- 2+ years experience in a lead or senior analyst role serving as the point of escalation for technical issues, developing technical documentation, and technical subject matter expert on a service desk or related information technology field.
- ITIL certification.
- 4+ years of experience in a theme park technical support role.
Universal Orlando Resort offers a competitive compensation package and a dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
-
Supervisor, Service Desk
3 days ago
Kennedy Space Center, United States Universal Orlando Full timeJob Description & Requirements // FOR DATA ORGANIZATION // Below code block contains - Job Description & Apply/Refer & Share Job Description & Requirements Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There...
-
Front Desk Supervisor
3 weeks ago
Kennedy Space Center, United States Wyndham Hotels & Resorts Full timeJob SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the hotel's front desk, ensuring that guests receive exceptional service and that all hotel policies and procedures are followed.Key ResponsibilitiesSupervise and train front desk staff to provide excellent customer service and ensure that all guests receive a warm and...
-
Front Desk Supervisor
1 week ago
Kennedy Space Center, United States Auro Hotels Full timeFront Desk Supervisor Job DescriptionWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Auro Hotels. As a key member of our front office team, you will be responsible for ensuring that every guest receives exceptional service and has a memorable stay with us.Key Responsibilities:Supervise and coordinate the activities...
-
Front Desk Supervisor
2 months ago
Kennedy Space Center, United States Auro Hotels Full time** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT003306 Showing 1 location **Job Details** **Description** **Delta Hotel by Marriott Orlando is seeking a dynamic Front Desk Supervisor for their busy hotel! Compensation is competitive based on experience. Company benefits include health, dental, vision, PTO, 401k,...
-
Front Desk Supervisor
4 months ago
Kennedy Space Center, United States Hersha Hospitality Management Full timeSupervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, General Manager, Hotel
-
Front Desk Supervisor-1
6 days ago
Kennedy Space Center, United States Sonesta International Hotels Full timeSonesta ES Suites Orlando is looking for a Front Desk Supervisor (FDS). The FDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the fr Front Desk, Operations Manager, Supervisor, Guest Service, Hotel
-
Front Desk Supervisor
3 weeks ago
Kennedy Space Center, United States Westgate Resorts & Spa Full timeAre you a natural leader with a passion for delivering exceptional guest experiences? We're seeking a talented individual to join us as a key player in our Front Office team. If you thrive in a dynamic environment, excel in guest service, and embrace Front Desk, Supervisor, Guest Experience, Office Manager, Guest Service, Hotel
-
Front Desk Supervisor
4 months ago
Kennedy Space Center, United States Stanford Hotel Group Full time** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT05021 Showing 1 location **Job Details** **Description** Greet and welcome all guests approaching the Front Desk in accordance with Marriott Hotel standards. * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. *...
-
Front Desk Supervisor
2 weeks ago
Kennedy Space Center, United States Wyndham Hotels & Resorts Full timeJob SummaryThe Front Desk Supervisor is responsible for overseeing the front desk operations and ensuring exceptional service is provided to guests, vendors, and team members. This role requires strong leadership and communication skills to manage a team and maintain a high level of customer satisfaction.Key ResponsibilitiesSupervise front desk staff and...
-
Front Desk Supervisor
2 days ago
Kennedy Space Center, United States Sonesta International Hotels Full timeJob Description SummarySonesta ES Suites Orlando is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk.Key Responsibilities:Lead and manage the front desk team to ensure...
-
Front Desk Supervisor
3 weeks ago
Kennedy Space Center, United States Auro Hotels Full timeJob SummaryWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Auro Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk staff, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesSupervise and train...
-
Guest Services Supervisor
1 month ago
Kennedy Space Center, United States Stanford Hotel Group Full timePosition Title: Front Desk SupervisorJob Category: Front OfficeJob Overview:As a Front Desk Supervisor, you will be the first point of contact for our guests, embodying the welcoming spirit of the Stanford Hotel Group. Your role is crucial in ensuring a seamless experience for all visitors.Key Responsibilities:Welcome and greet all guests at the Front Desk,...
-
Guest Services Supervisor
1 month ago
Kennedy Space Center, United States Stanford Hotel Group Full timePosition Title: Front Desk SupervisorJob Category: Front OfficeJob Details:Overview:As a Front Desk Supervisor, you will be the first point of contact for our guests, ensuring a warm and welcoming atmosphere that aligns with the standards of Stanford Hotel Group.Key Responsibilities:Welcome and greet all guests approaching the Front Desk, providing a...
-
Front Desk Supervisor-1
4 days ago
Kennedy Space Center, United States Sonesta International Hotels Full timeJob Description Summary Sonesta ES Suites Orlando is looking for a Front Desk Supervisor (FDS). The FDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus...
-
Guest Services Supervisor
4 weeks ago
Kennedy Space Center, United States Stanford Hotel Group Full timeFront Desk SupervisorJob Category: Front OfficeRequisition Number: FRONT05021Job DetailsDescriptionAs a Front Desk Supervisor, you will be the first point of contact for guests, ensuring a warm and professional welcome in line with the standards of Stanford Hotel Group.Your responsibilities will include:Greeting and assisting all guests at the Front Desk...
-
Front Desk Supervisor
3 months ago
Kennedy Space Center, United States Wyndham Hotels & Resorts Full time** Front Desk Supervisor** Location: Orlando, FL, US Property Name: La Quinta by Wyndham Orlando I Drive-Conv Center Req Id: 13276 La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham Orlando I Drive-Conv Center location in Orlando , Florida . **Job Summary** The Sr. (Lead) Guest Experience Maker is...
-
Guest Services Supervisor
1 month ago
Kennedy Space Center, United States Hyatt Regency Grand Cypress Full timeAbout Hyatt Regency Grand Cypress:At Hyatt, we pride ourselves on delivering exceptional service through our dedicated and attentive team members who focus on creating memorable experiences for our guests.Role Overview:As a Front Office Supervisor, you will play a pivotal role in guiding and mentoring our front desk team. This position requires strong...
-
Front Desk Operations Manager
5 days ago
Kennedy Space Center, United States Sonesta International Hotels Full timeFront Desk Supervisor Opportunity at Sonesta ES Suites OrlandoWe are seeking a skilled Front Desk Supervisor to join our team at Sonesta ES Suites Orlando. As a key member of our hotel staff, you will be responsible for delivering exceptional guest service and ensuring the smooth operation of our front desk.Key Responsibilities:Provide exceptional guest...
-
Front Desk Supervisor
2 months ago
Kennedy Space Center, United States Wyndham Hotels & Resorts Full time** Front Desk Supervisor - Wyndham Grand Manama - Kingdom of Bahrain** Location: BH Property Name: Wyndham Grand Manama Req Id: 18555 Wyndham Grand is now seeking a Front Desk Supervisor - Wyndham Grand Manama - Kingdom of Bahrain to join our team at Wyndham Grand Manama in Manama , Manama . **Job Summary** The Front Desk Supervisor is responsible for...
-
Guest Services Supervisor
4 weeks ago
Kennedy Space Center, United States Hersha Hospitality Management Full timeFront Desk Operations ManagerHersha Hospitality Management is seeking a dedicated individual to oversee front desk operations while maintaining our esteemed company standards and providing outstanding guest experiences. As a Front Desk Operations Manager, your key responsibilities will include:Leading front desk personnel to ensure operational...