Clinical Access Representative

6 days ago


Cleveland, Ohio, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a highly skilled Patient Access Representative to join our team at Lutheran Hospital. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional customer service and managing the registration process.

Key Responsibilities
  • Perform registrations by completing accurate face-to-face interviews to obtain demographic, insurance, medical, and financial information.
  • Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED, and Cashier.
  • Maintain productivity and quality standards.
  • Function as a Super User.
  • Act as a resource for training of new team members and during the implementation of new processes.
  • Provide registration and cash collection access in Epic.
Requirements
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in a customer-facing role with in-person or phone contact.
  • Ability to communicate and exchange accurate information.
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office equipment.
About Cleveland Clinic

Cleveland Clinic is a world-renowned healthcare organization that values its caregivers as family. We offer a supportive work environment, comprehensive benefits, and opportunities for growth and development. As a Patient Access Representative, you will be part of a team that is dedicated to providing exceptional patient care and service.



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