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Patient Access Coordinator I

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time

Join the Cleveland Clinic Team

At Cleveland Clinic Health System, we are committed to a transformative vision for healthcare. Each member of our team plays a vital role in enhancing the patient experience and ensuring excellence in care.

Position Overview

As a Patient Access Representative I, you will be an integral part of our Fairview Hospital team, where innovation meets compassionate care. Our facility is recognized among the best in Ohio, providing a collaborative environment where caregivers are valued and supported.

Key Responsibilities

  • Conduct thorough registrations through face-to-face interviews to gather essential demographic, insurance, medical, and financial information.
  • Be cross-trained to support various areas within Patient Access, including Front Desk, Admitting Office, Emergency Department, and Cashier.
  • Maintain high standards of productivity and quality in all tasks.
  • Serve as a Super User and assist in training new team members during the rollout of new processes.
  • Utilize Epic for registration and cash collection tasks.
  • Perform additional duties as assigned.

Qualifications

Education: High school diploma or equivalent required.

Experience: A minimum of 2 years in a customer-facing role is preferred. An Associate's degree may substitute for up to one year of experience, while a Bachelor's degree may substitute for up to two years.

Skills and Competencies

  • Ability to adapt to changing environments and manage multiple tasks effectively.
  • Strong attention to detail and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Capacity to maintain composure in high-pressure situations.

Physical Requirements

Ability to move throughout the facility, stand or sit for extended periods, and lift up to 25 pounds as necessary.

Our Commitment

At Cleveland Clinic, we prioritize the well-being of our caregivers, offering resources for professional growth and comprehensive benefits that support your health and future. Join us in our mission to provide the best care and create a fulfilling workplace for all.