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Patient Access Representative

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a skilled Patient Access Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Perform registrations by completing accurate face-to-face interviews to obtain demographic, insurance, medical, and financial information.
  • Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED, and Cashier.
  • Maintain productivity and quality standards.
  • Function as a Super User.
  • Act as a resource for training of new team members and during the implementation of new processes.
  • Provide registration and cash collection access in Epic.
Requirements
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in a customer-facing role with in-person or phone contact.
  • Basic PC software application knowledge and ability to use multiple data systems required.
  • Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
  • Must be detail-oriented.
  • Excellent communication, organizational, and interpersonal skills required.
  • Must be able to multi-task and maintain composure in difficult situations in a fast-paced environment.
About Cleveland Clinic

Cleveland Clinic is a world-renowned healthcare organization dedicated to providing exceptional patient care and advancing medical research. We are committed to creating a supportive and inclusive work environment that values diversity and promotes professional growth.