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Healthcare Access Coordinator
2 months ago
The Patient Access Representative plays a crucial role in ensuring a seamless experience for patients within the Emergency Department. This position is vital in a healthcare setting where cutting-edge research and technology converge to provide exceptional patient care.
Key Responsibilities:- Conduct patient registration and gather essential information, including demographics, insurance details, and financial data.
- Cross-train in various patient access areas, such as front desk operations, admitting office, and cash handling.
- Serve as a Super User, providing guidance and training to new team members.
- Facilitate registration and cash collection processes using the Epic system.
- A high school diploma or GED with two years of experience in a customer service role, or an associate's degree with one year of experience, or a bachelor's degree.
- Familiarity with medical terminology or completion of a relevant course within one year.
- Proficient in basic PC software applications and capable of navigating multiple data systems.
- Ability to communicate effectively and exchange accurate information.
- Capability to perform tasks in a stationary position for extended periods.
- Proficiency in handling physical records and operating office equipment.
- In certain roles, the ability to travel within the healthcare system and lift up to 25 lbs.
Adhere to standard precautions by utilizing personal protective equipment as necessary.
The Cleveland Clinic Health System is committed to fostering an inclusive workplace and encourages applications from women, minorities, veterans, and individuals with disabilities.
