Customer Service Team Lead

7 days ago


Williamsville, Illinois, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Wegmans Food Markets. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to succeed in their roles.

Key Responsibilities
  • Manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and departments throughout the store.
  • Partner with department management to prioritize and delegate tasks, ensuring the Front End/customer checkout operations run efficiently.
  • Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Provide exceptional customer service to customers and employees alike, championing our values and standards.
  • React quickly to situations that arise, partnering with store leadership to problem-solve operational challenges.
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer skills.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.
What We Offer

At Wegmans, we believe in caring, respect, empowerment, high standards, and making a difference in the community. We offer a competitive pay rate, comprehensive benefits, and a generous scholarship program to help employees meet their educational goals. We also provide a flexible scheduling system that balances individual needs with the needs of our business and each department.



  • Williamsville, Illinois, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a highly motivated and experienced professional to join our team as a Customer Service Team Lead. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to succeed in their roles.Key...


  • Williamsville, Illinois, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Wegmans Food Markets. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service to our customers.Key ResponsibilitiesManage store operations, including...

  • Culinary Team Lead

    7 days ago


    Williamsville, Illinois, United States Wegmans Food Markets Full time

    About the RoleWe are seeking a highly skilled and experienced Culinary Team Lead to join our team at Wegmans Food Markets. As a key member of our culinary team, you will be responsible for leading a team of Prep and Line Cooks, ensuring the highest standards of food quality and safety, and contributing to the success of our food service operations.Key...


  • Williamsville, Illinois, United States Wegmans Food Markets Full time

    Job SummaryWe're seeking a highly motivated and organized individual to join our team as a Customer Service Manager. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service.Key ResponsibilitiesManage store operations, including opening and closing...

  • Panera Cafe Team Lead

    3 weeks ago


    Williamsville, Illinois, United States Panera Bread Full time

    About the Role:We are seeking a highly motivated and organized Catering Lead to join our team at Panera Bread. As a Catering Lead, you will play a key role in the success of our catering business, working closely with customers to plan and select great Panera food for their events.Key Responsibilities:Own the success of our catering operations, ensuring...

  • Operations Team Lead

    3 weeks ago


    Williamsville, Illinois, United States LaSalle Network Full time

    Job SummaryThe Call Center Operations Supervisor will oversee a team of collections specialists focused on providing quality customer service. This individual will manage an international team while ensuring compliance and quality service, in addition to strategically growing the team.Key ResponsibilitiesSupervise, train and motivate call center staff to...


  • Williamsville, Illinois, United States Wegmans Food Markets Full time

    Job OverviewWe are seeking a skilled and friendly individual to join our Front End Customer Service Team as a Cart Attendant. As a member of our team, you will play a vital role in ensuring customers have a positive shopping experience.Key ResponsibilitiesMaintain the appearance and safety of the parking lot, including gathering shopping carts and picking up...


  • Williamsville, Illinois, United States Wegmans Food Markets Full time

    About the RoleWe're seeking a skilled and friendly individual to join our Front End Customer Service Team as a Cart Attendant. As a key member of our team, you will play a vital role in ensuring our customers have a positive shopping experience.Key ResponsibilitiesMaintain the appearance and safety of the parking lot, gathering shopping carts and picking up...

  • Floral Team Member

    2 weeks ago


    Williamsville, Illinois, United States Wegmans Food Markets Full time

    Job DescriptionJob Type: Part-timeAvailability: Evening (Including Weekends)Age Requirement: 18 years or olderPay: $16 / hourJob Responsibilities:Provide exceptional customer service to ensure customer satisfaction and loyaltyMaintain a visually appealing and well-stocked floral department, ensuring a wide selection of fresh productsProcess customer...


  • Williamsville, Illinois, United States Wegmans Food Markets Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, preparing fresh sub sandwiches and other delicious products, and maintaining a clean and organized work environment.Key...


  • Williamsville, Illinois, United States M&T Bank Full time

    About the RoleM&T Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and accurate manner.Key ResponsibilitiesCustomer Service: Respond to...


  • Williamsville, Illinois, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority will be to deliver exceptional guest experiences. You will be responsible for maintaining a clean and inviting dining room, ensuring coffee and products are always...


  • Williamsville, Illinois, United States M&T Bank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...


  • Williamsville, Illinois, United States Rebel Convenience Stores Full time

    Customer Service Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Rebel Convenience Stores. As a key member of our team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and safe store...


  • Williamsville, Illinois, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Float Teller. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine problems in a timely and professional manner.Key ResponsibilitiesProvide personalized service to customers,...


  • Williamsville, Illinois, United States Dover Saddlery Full time

    **Job Summary:** As a valued member of the Dover Saddlery team, the Product Advisor will be responsible for providing exceptional customer service and support to our customers. This includes greeting customers, answering questions, and providing product information to ensure a positive shopping experience. **Key Responsibilities:** Greet customers and...


  • Williamsville, Illinois, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Float Teller. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine issues in a timely and professional manner.Key ResponsibilitiesProvide personalized service to customers, responding...


  • Williamsville, Illinois, United States Wegmans Food Markets Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Wegmans Curbside Pickup team as a Store Shopper. As a key member of our team, you will be responsible for utilizing the latest technology to engage with customers through our app, shopping their orders, and staging them for pickup.Key ResponsibilitiesBe comfortable...


  • Williamsville, Illinois, United States The Woodhouse Day Spa - Buffalo Full time

    About The Woodhouse Day Spa - BuffaloWe are a locally owned and operated spa that strives to create a unique and exceptional experience for each of our guests. Our team is passionate about delivering top-notch customer service and providing a relaxing and rejuvenating atmosphere.Job SummaryWe are seeking a highly motivated and organized Spa Coordinator to...


  • Williamsville, Illinois, United States Learning Care Group Full time

    This is an exciting opportunity to take your teaching career to the next level. As a Team Lead at a child care center, you will be responsible for promoting the social, physical, and intellectual growth of the children in your care. You will take the lead on classroom management and curriculum implementation, ensuring a fun and interactive learning...