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Customer Service Team Lead

2 months ago


Williamsville, Illinois, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Customer Service Team Lead. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to succeed in their roles.

Key Responsibilities
  • Store Operations Management: Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store.
  • Team Leadership: Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Customer Experience: Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
  • Problem-Solving: Quickly react to situations that arise, partnering with store leadership to problem-solve operational challenges.
  • Special Projects: Participate in and/or lead special projects and assignments across the store with the goal of enhancing the Company culture.
Requirements
  • Experience: 1 or more years of work experience, preferably in customer service, or a college degree.
  • Skills: Computer skills, proven ability to multi-task and handle interruptions in a fast-paced environment.
Preferred Qualifications
  • Leadership Experience: Experience leading a team.
  • Adaptability: Ability to quickly learn and adapt to new situations and subject matters.
What We Offer
  • Competitive Pay: $21 - $22.50 / hour.
  • Benefits: Comprehensive benefits package, including paid time off, higher premium pay rates for working Sundays or on recognized holidays, health care benefits, retirement plan, and more.