Customer Service Representative

4 days ago


Williamsville, Illinois, United States M&T Bank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide outstanding customer service through phone, email, and chat interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Identify opportunities to suggest alternative banking products or services to better suit the needs of customers
  • Research and resolve customer complaints or problems related to their accounts or banking services
  • Take ownership of customer issues until resolution and follow up with customers to ensure their immediate needs and expectations have been met
Requirements
  • High school diploma or equivalent (GED) and a minimum of 6 months' proven sales, service, or other related work experience
  • Good communication and telephone skills
  • Strong organizational and time management skills
  • Basic familiarity with personal computers
  • Proven problem-solving skills and knowledge of the customer service concept
What We Offer

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $25.76 (USD). We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.

M&T Bank is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.



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