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Customer Service Team Lead

2 months ago

Williamsville, Illinois, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Wegmans Food Markets. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service to our customers.

Key Responsibilities
  • Manage store operations, including scheduling, inventory management, and customer service initiatives
  • Lead and develop a team of customer service employees, providing training, feedback, and development opportunities
  • Partner with department management to prioritize and delegate tasks, ensuring efficient Front End/customer checkout operations
  • Provide exceptional customer service to customers and employees alike, acting as a champion for our values and standards
  • React quickly to situations that arise, partnering with store leadership to problem solve operational challenges
  • Participate in and/or lead special projects and assignments across the store, enhancing the Company culture
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree
  • Computer skills
  • Proven ability to multi-task and handle interruptions in a fast-paced environment
Preferred Qualifications
  • Experience leading a team
  • Ability to quickly learn and adapt to new situations and subject matters
What We Offer

At Wegmans, we believe in putting our people first and offering competitive pay and a variety of benefits & perks. Our comprehensive benefits package includes paid time off, higher premium pay rates for working Sundays or on a recognized holiday, health care benefits, retirement plan, scholarship program, and more.

We are proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.

For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community.