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Customer Service Representative
2 months ago
M&T Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and accurate manner.
Key Responsibilities- Customer Service: Respond to incoming customer requests, provide information, and complete service transactions in a professional and courteous manner.
- Problem-Solving: Identify and resolve customer complaints and problems related to their accounts or Bank services.
- Relationship Building: Suggest alternative Bank products or services to better suit the needs of customers, contributing to customer retention and expanding their overall relationship with the Bank.
- Communication: Effectively communicate with customers, internal teams, and management to ensure seamless service delivery.
- Education: High school diploma or equivalent (GED) and a minimum of 6 months' proven sales, service, or other related work experience.
- Skills: Good communication, strong telephone, good organizational, and time management skills. Basic familiarity with personal computers and proven problem-solving skills.
- Experience: Minimum of 1 year's customer service, sales, or related experience. Familiarity with Contact Center systems and experience functioning in a fast-paced environment.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. We are an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
