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Customer Service Manager

2 months ago

Williamsville, Illinois, United States Wegmans Food Markets Full time
Job Summary

We're seeking a highly motivated and organized individual to join our team as a Customer Service Manager. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service.

Key Responsibilities
  • Manage store operations, including opening and closing procedures, to ensure a smooth and efficient customer experience.
  • Lead and develop a team of customer service employees, providing training, feedback, and development opportunities to ensure their success.
  • Partner with department management to prioritize and delegate tasks, ensuring the Front End/customer checkout operations run efficiently.
  • Provide exceptional customer service, acting as a champion for our values and standards.
  • React quickly to situations that arise, partnering with store leadership to problem solve operational challenges.
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer skills.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.
Preferred Qualifications
  • Experience leading a team.
  • Ability to quickly learn and adapt to new situations and subject matters.
What We Offer

At Wegmans, we believe in putting our people first. We offer competitive pay, a variety of benefits and perks, and a flexible scheduling system that allows you to prioritize your personal and work life. Our comprehensive benefits package includes paid time off, higher premium pay rates for working Sundays or on recognized holidays, health care benefits, a retirement plan, and more.

We're proud to be a family-owned, mission-driven company that values caring, respect, empowerment, high standards, and making a difference in the community. Join our team and experience the Wegmans difference for yourself.