Hotel Operations Supervisor

2 weeks ago

Miami Beach, Florida, United States Marriott Full time
Job Overview

POSITION SUMMARY
  • Bonus Eligible
Accountable for effectively managing all operational aspects within the hotel departments, which may encompass Front Desk, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Responsible for leading staff to enhance guest and employee satisfaction while optimizing departmental financial performance. Ensures adherence to established standards and procedures. Guides specific teams in achieving or surpassing property objectives.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional field.

OR

• 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 2 years of experience in guest services, front desk, housekeeping, or a related professional field.

CORE WORK ACTIVITIES

Leading the Operations Team

• Ensures that team goals align with guest tracking and productivity metrics.

• Fosters a workplace culture that prioritizes motivation, empowerment, teamwork, continuous improvement, and a commitment to service excellence.

• Analyzes employee and guest satisfaction feedback to create strategies for improvement and leverage strengths.

• Guarantees that the team possesses the necessary skills to meet expectations.

• Models self-confidence, energy, and enthusiasm as a leader.

• Aids team members in understanding and exceeding the evolving needs and expectations of guests.

Managing Property Operations

• Implements property-specific recovery strategies and initiatives.

• Publishes guest satisfaction results promptly, including feedback forms and letters.

• Takes proactive measures to address employee concerns.

• Maintains professionalism and courtesy towards employees at all times.

• Communicates and updates team members on goals and performance outcomes.

• Conducts semiannual one-on-one meetings with staff.

• Guides the team in scheduling in alignment with guest and occupancy goals.

• Performs job functions as necessary.

Enhancing Guest Experience

• Delivers exceptional customer service by being accessible and approachable to all guests.

• Takes proactive measures to resolve guest concerns.

• Maintains professionalism and courtesy towards guests consistently.

• Responds promptly to requests from the customer service department.

• Ensures all team members meet or exceed hospitality standards.

Driving Profitability

• Assists in conducting the annual Quality audit with the General Manager and Regional Director.

• Ensures a robust key control program is implemented.

• Reviews financial documents, sales reports, and performance data to assess productivity and identify areas for cost reduction and program enhancement.

Conducting Human Resources Activities

• Participates in the interview process and aids in hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures comprehensive orientations for new team members are conducted in a timely manner.

The salary range for this position is $49,000 to $61,000 annually. Marriott provides a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

At AC Hotels, we believe that attention to detail is the highest form of generosity we can offer. Whether it's the meticulous preparation of a drink or the thoughtfully designed environment, AC Hotels and our team members understand that if we have the time to create it, we have the time to make it exceptional. Our guests appreciate the precise design of AC Hotels and the detail-oriented nature of our team members. If you are seeking genuine hospitality, AC Hotels provides the ideal environment. Team members embody a global mindset and a passion for detail. They possess a natural curiosity to learn and explore new concepts. Whether staying updated with trends in art, technology, or design, team members are eager to share insights with guests and colleagues. Team members strive to delight others and consistently ask how they can enhance the service experience. If this resonates with you, we invite you to explore career opportunities with AC Hotels. By joining AC Hotels, you become part of a portfolio of brands within Marriott International. Be where you can excel, begin your journey, belong to an extraordinary global team, and become the best version of yourself.

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