Food and Beverage Operations Supervisor

2 weeks ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Job Overview

Position Summary

The role of the supervisor necessitates exceptional communication abilities, multitasking skills, and a commitment to completing administrative duties. This position is responsible for overseeing daily restaurant operations while ensuring our service standards are upheld for guests. Adherence to the Biltmore Standard Operating Procedures (BSOPs) is crucial.

Key Responsibilities

  • Foster positive relationships with customers to achieve 100% satisfaction.
  • Facilitate daily and monthly training sessions for staff.
  • Conduct routine inspections of the facility to ensure cleanliness and safety.
  • Address employee-related matters and provide documentation and counseling as needed.
  • Explain and uphold departmental policies and procedures.
  • Ensure appropriate staffing levels are maintained.
  • Manage supply orders effectively.
  • Utilize the Refine computer program to update pricing and descriptions.
  • Perform daily checks of the bar to ensure cleanliness, sanitation, and stock levels meet standards.
  • Guarantee food quality through proper presentation, portion control, and timing.
  • Participate in monthly staff meetings.
  • Conduct monthly inventory assessments for food and liquor.
  • Assist the manager with daily operations.
  • Ensure staff punctuality, grooming, and adherence to uniform standards.
  • Support the manager in employee training initiatives.
  • Undertake additional duties as assigned.

Qualifications

Education

  • A High School Diploma is mandatory; an Associate's Degree is preferred.

Experience

A minimum of two years in a high-volume restaurant setting is required.

Essential Skills

  • Proficiency in speaking, reading, writing, and understanding English.
  • Ability to perform accurate mathematical calculations.
  • Clear communication and direction provision.
  • Attention to detail, speed, and accuracy in job functions.
  • Effective prioritization and organization skills.
  • Capability to think clearly and resolve issues calmly.
  • Thoroughly follow directions.
  • Understanding of guest service needs.
  • Collaborate effectively with team members.
  • Work independently with minimal supervision.
  • Maintain confidentiality of guest information and relevant resort data.
  • Basic typing skills and moderate to advanced computer proficiency.
  • Adaptability to a dynamic work environment.
  • Adeptness at multitasking.

Physical Requirements

  • Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
  • Capability to stand, sit, or walk for extended periods.
  • Flexibility to reach overhead and below the knees, including bending and twisting.
  • Ability to operate office equipment with finger dexterity.
  • Effective communication with employees, managers, and guests through verbal means.
  • Capacity to visually engage with a computer for prolonged periods.
  • Adaptation to moderate indoor temperatures.

Success Metrics

  • Positive guest feedback and satisfaction.
  • Achievement of monthly performance targets.
  • Consistency in food quality and low complaint rates.
  • Maintaining cleanliness and high standards in the restaurant.
  • Effective management of labor costs.
  • Encouraging repeat business from local patrons.
  • Maintaining liquor and food costs below projections.
  • Ensuring staff compliance with BSOPs.
  • Demonstrating teamwork and cooperation across departments.
  • Exhibiting a guest-focused approach with sensitivity to diverse cultures.
  • Delivering high energy and urgency in work tasks.
  • Maintaining composure under pressure.
  • Demonstrating reliability and a strong work ethic.
  • Utilizing time effectively and prioritizing tasks efficiently.
  • Practicing active listening and patience in communication.

Licenses and Certifications

  • Completion of the Safe Serve Alcohol Vending Course is required.

General Information

This job description outlines the essential functions and requirements of the position. It is not an exhaustive list of all tasks that may be assigned. The role may require varying schedules, including weekends and holidays, to meet the operational needs of the hotel. Employees are expected to adhere to Biltmore Hotel policies, including Equal Opportunities policies, and maintain awareness of Fire and Health & Safety Regulations.

Grooming Standards

All employees must uphold a neat, clean, and well-groomed appearance in accordance with Biltmore Hotel standards.

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