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Housekeeping Supervisor

2 months ago

Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Colony Hotel Palm Beach. As a key member of our housekeeping department, you will be responsible for ensuring that our guest rooms and public areas are maintained to the highest standards of cleanliness and luxury.

Key Responsibilities
  • Supervise and train housekeeping staff to ensure that all procedures are completed to the hotel's standards.
  • Enforce staff compliance with established safety and sanitation policies.
  • Perform a variety of housekeeping duties where necessary, including cleaning and disinfecting guest rooms, bathrooms, and public areas.
  • Conduct daily room inspections to ensure that cleanliness and condition of each area meet designated hotel standards.
  • Assist with scheduling and overseeing deep cleaning projects for all hotel areas.
  • Complete all paperwork and duties before leaving.
  • Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
  • Accommodate guest requests for housekeeping items or additional supplies expediently and courteously.
  • Monitor all VIP guests and requests.
  • Monitor and handle any guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Requirements
  • High school diploma or equivalent.
  • Two years of experience in a housekeeping supervisor role, or similar.
  • Previous work experience in a luxury hotel/resort.
  • Knowledge of proper chemical handling, cleaning techniques, requirements, and use of equipment.
  • Thorough knowledge of hotel services and amenities.
  • Ability to provide legible communication.
  • Must be able to communicate effectively both verbally and in writing with superiors, management, colleagues, employees, guests, and individuals inside and outside the Company.
  • Ability to communicate in a second language, preferably Spanish and/or Creole.
  • Excellent guest service skills.
  • Ability to perform basic mathematical calculations.
  • High degree of attention to detail and confidentiality.
  • Excellent problem-solving and decision-making skills.
  • Excellent computer skills, proficiency in Microsoft Office Suite, including Excel.
  • Effective organizational, stress management, and time management skills.
  • Demonstrates a sense of urgency and ability to meet deadlines.
  • Ability to work independently and as a team member.
  • Availability to work holidays, weekends, evenings, and periods of high demand.
Preferred Qualifications
  • College degree, hospitality management preferred.
  • Knowledge of Forbes luxury service standards.
  • Working knowledge of a hotel property management system.
Physical Requirements
  • Prolonged periods of standing and walking and frequent pulling, pushing, and bending.
  • Continuous movement throughout the hotel.
  • Exposure to outdoor environmental factors.
  • Able to grasp, lift, and/or carry, push, pull, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.