Outreach Liaison
13 hours ago
We are seeking a highly motivated and compassionate Outreach Liaison to join our team at Author Health. As a key member of our outreach team, you will play a vital role in increasing patient engagement with our services and serving as a first point of contact for patients and their caregivers.
Key Responsibilities- Build relationships with community members, educate them on the impact of our services, and schedule intake visits with our clinical team.
- Meet patients in their homes, at primary care offices, or other community settings to form relationships and educate on our services.
- Conduct door-to-door canvassing to engage hard-to-reach patients and respond to Health Information Exchange (HIE) alerts.
- Develop and implement community outreach programs and events to increase awareness and engagement rates.
- Build partnerships with local organizations, community leaders, and external providers to expand our outreach efforts.
- Keep accurate records of all patient interactions and assess patients' use of technology to assist with virtual visits.
- Identify and remove barriers to engagement with necessary resources and supports.
- Communicate and provide education on the value of Author Health to patients and their caregivers.
- Successfully meet and exceed monthly engagement targets.
- High school diploma/GED.
- Bilingual (Spanish-English or Haitian Creole-English).
- Strong organizational skills and verbal/written communication skills.
- Possession of a driver's license and car.
- At least 1 year of experience directly related to the duties of the position.
- Passion for and experience working with patients with behavioral health conditions.
- Passion for and experience working with seniors.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Knowledge of community agencies and resources.
- Working knowledge of multi-system outreach programs related to healthcare delivery.
- Ability to communicate medical information to healthcare professionals, care coordinators, and patients.
- Ability to organize resources and effectively prioritize.
- Willingness to travel up to 100 miles round trip per day.
- Associate's or Bachelor's degree in health/human services or other relevant field.
- Bilingual (Spanish-English).
- Direct-to-consumer sales or patient engagement experience at a health plan, medical facility, or other healthcare setting.
Author Health is a behavioral health company committed to a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or a reasonable accommodation during the application process, please let us know.
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