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Community Outreach Coordinator

2 months ago

Jacksonville Florida, United States HarmonyCares Full time
About HarmonyCares

HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes.

Job Summary

We are seeking a highly motivated and experienced Community Liaison, Home Health to join our team. As a key member of our business development team, you will be responsible for building and maintaining relationships with external referral sources, patients, and caregivers to promote our services and drive business growth.

Key Responsibilities
  • Conduct market analysis and competitive landscape research to identify opportunities for differentiation and growth
  • Meet and exceed agreed-upon face-to-face and virtual meeting goals with key decision-makers
  • Develop and maintain a thorough understanding of our eligibility and enrollment processes
  • Track performance in our CRM system and adhere to budgeted targets for a given region
  • Schedule and conduct face-to-face or phone discussions with patients, caregivers, and guardians to provide guidance on patient eligibility and benefit enrollment
  • Provide direction on benefit enrollment programs and processes
  • Obtain Voluntary Alignment Forms from patients, caregivers, and guardians
  • Answer inbound calls from patients, families, and facility staff members regarding eligible programs
  • Promptly and accurately triage patient concerns related to care needs, scheduling, and billing to the appropriate department
  • Oversee and document outreach calls and meetings with external sources
  • Ensure scheduled meetings with patients and caregivers are attended timely
  • Adhere to company policies and procedures related to patient outreach calls
  • Comply with PHI and HIPAA guidelines
  • Maintain consistent communication with Director-Enterprise Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
Requirements
  • High school diploma or GED
  • Six months or more of administrative office experience or outside sales experience
  • Valid driver's license and good driving record
  • Excellent written and verbal communication skills
  • Ability to work independently and complete multiple tasks
  • Strong organizational skills
  • Computer skills including Word, Excel, Outlook, and Report software
  • Demonstrable success in building telephonic relationships with eligible patients
Preferred Qualifications
  • Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training