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Patient Engagement Specialist

2 months ago

Jacksonville, Florida, United States Author Health Full time
About the Role

We are seeking a highly motivated and compassionate Patient Engagement Specialist to join our team at Author Health. As an Outreach Liaison, you will play a critical role in increasing patient engagement with our services and serving as a key point of contact for patients and their caregivers.

Key Responsibilities
  • Build relationships with community members, educate them on the impact of our services, and schedule initial visits with our clinical team.
  • Meet patients in their homes, at primary care offices, or other community settings to form relationships, educate on Author Health services, and schedule intake visits.
  • Conduct door-to-door canvassing to engage hard-to-reach patients and respond to Health Information Exchange (HIE) alerts in real-time.
  • Develop and implement community outreach programs and events to increase awareness and engagement rates.
  • Build partnerships with local organizations, community leaders, external providers, and brokers to expand the reach of outreach efforts.
  • Keep accurate records of all patient interactions in the engagement phase and assess patients' use of technology to assist with virtual visits.
  • Identify and remove barriers to engagement with necessary resources and supports, and communicate the value of Author Health to patients and their caregivers.
  • Successfully meet and exceed monthly engagement targets.
Requirements
  • High school diploma/GED
  • Bilingual (Spanish-English or Haitian Creole-English)
  • Strong organizational skills and verbal/written communication skills
  • Possession of a driver's license and car
  • At least 1 year of experience directly related to the duties of the position
  • Passion for, and experience working with, patients with behavioral health conditions
  • Passion for, and experience working with, seniors
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Knowledge of community agencies and resources
  • Working knowledge of multi-system outreach programs related to healthcare delivery
  • Ability to communicate medical information to healthcare professionals, care coordinators, and patients
  • Ability to organize resources and effectively prioritize
  • Willingness to travel up to 100 miles round trip per day
Preferred Qualifications
  • Associate's or Bachelor's degree in health/human services or other relevant field
  • Bilingual (Spanish-English)
  • Direct-to-consumer sales or patient engagement at a health plan, medical facility, or another healthcare setting