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IT Support Specialist
2 months ago
Company Overview
Join Bowman Williams, a progressive and innovative organization recognized for its proficiency in advanced and intricate technologies. We serve a wide array of clients, ranging from small enterprises to large corporations across various industries including retail, non-profit, and government sectors. Our dedication to providing exceptional solutions is mirrored in our commitment to employee development, continuous training, and maintaining certifications with industry leaders such as Dell, HP, Cisco, and Microsoft. We foster a collaborative work atmosphere where your skills and contributions are greatly appreciated and supported.
Position Overview
We are looking to enhance our team by hiring two Level 2 Service Desk Engineers who possess a passion for technology and outstanding customer service. In this position, you will begin with an initial training period, followed by a hybrid work arrangement that includes both in-office and remote work. This is a fantastic opportunity for IT professionals eager to make a meaningful impact while advancing their careers within a nurturing and innovative team.
Key Responsibilities
- Support Calls: Manage support calls and deliver remote assistance to clients.
- Technical Troubleshooting: Identify and resolve issues related to desktops and networks.
- System Management: Install and update operating systems, software, and antivirus applications.
- Issue Communication: Clearly communicate technical issues with the relevant engineering team and collaborate with Senior Engineers to address complex challenges.
- Client Support: Eliminate viruses, install antivirus software, and assist in training end users.
Qualifications
- Experience: Relevant experience in the IT sector is essential; Managed Services experience is a significant advantage.
- Technical Skills: Proficiency in Microsoft Technologies (Windows 10, Server 2012, 2016, 2019), Active Directory, and familiarity with Cloud environments or Microsoft Office 365 and Google platforms is preferred.
- Soft Skills: Self-driven with excellent time management, communication abilities, and a problem-solving approach. Capable of managing multiple tasks while maintaining composure when assisting end users.
- Personal Attributes: Demonstrated integrity, humility, and teamwork capabilities.
Compensation and Benefits
- Salary: Competitive salary range, highly dependent on experience.
- Training: Comprehensive onsite training with ongoing career development opportunities.
- Health Benefits: Health, dental, and vision insurance plans with employer participation.
- Retirement: 401(k) plan with employer match.
- PTO: Generous paid time off starting from day one.
- Additional Perks: Short and long-term disability coverage, life insurance fully covered by the employer, company lunches, and regular team outings. Enjoy a flexible hybrid work model.
If you are a motivated IT professional looking to advance your career with a company that values technical expertise and client satisfaction, we encourage you to consider this opportunity.