Sales Support Specialist

4 weeks ago


Oak Brook, Illinois, United States Mauser Packaging Solutions Full time

Job Summary:

We are seeking a highly skilled Sales Support Specialist to join our team at Mauser Packaging Solutions. As a Sales Support Specialist, you will provide exceptional support to our Regional Sales Representatives and Regional Manager, ensuring seamless communication and collaboration across departments.

Key Responsibilities:

  • Provide high-level support to Regional Sales Representatives and Regional Manager, ensuring timely resolution of customer inquiries and issues.
  • Act as a liaison between Sales Team, Customers, and Internal Departments, fostering strong relationships and driving business growth.
  • Manage account maintenance, including ADF completion, new product item numbers, specification changes, price changes, new customer credit applications, and credit reference requests.
  • Ensure SOX compliance within respective territory, providing data and responses for external and internal price audits.
  • Manage complaint process, entering complaints into Salesforce and following up to ensure timely completion and formalized response.
  • Manage and administer Index and Market price adjustments within the region, including system updates and correspondence to customers.
  • Respond to customer requests, including spec sheets, marketing materials, and certifications, as well as Surveys and RFI's.
  • Investigate customer short pays within the region, making corrections to the system and issuing credits when approved.
  • Assist territory reps with RFQ preparation and assist with Drop Trailer initiatives within the region.
  • Attend and participate in Team Meetings, contributing to the success of the Sales Team.
  • Perform various other duties and special projects as assigned.

    Requirements:

    • Associate or bachelor's degree preferred but not required.
    • Minimum of 3 years experience in sales, marketing, or customer service.
    • Detailed-oriented with a high degree of accuracy.
    • Ability to multi-task in a highly diversified work environment.
    • Strong customer service advocacy and problem-solving skills.
    • QAD or Solomon experience preferred.
    • Microsoft Office Suite – basic to above-average computer skills including Excel.
    • CRM experience preferred - Salesforce (CRM) plus.
    • Professional verbal and written communication.
    • Ability to work with a multitude of personalities.
    • Strong problem-solving ability.
    • Detail-orientated.
    • Occasional travel may be necessary.


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