Sales Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Sales Support Specialist to join our team at Mauser Packaging Solutions. As a Sales Support Specialist, you will provide exceptional support to our Regional Sales Representatives and Regional Manager, ensuring seamless communication and collaboration across departments.
Key Responsibilities:
- Provide high-level support to Regional Sales Representatives and Regional Manager, ensuring timely resolution of customer inquiries and issues.
- Act as a liaison between Sales Team, Customers, and Internal Departments, fostering strong relationships and driving business growth.
- Manage account maintenance, including ADF completion, new product item numbers, specification changes, price changes, new customer credit applications, and credit reference requests.
- Ensure SOX compliance within respective territory, providing data and responses for external and internal price audits.
- Manage complaint process, entering complaints into Salesforce and following up to ensure timely completion and formalized response.
- Manage and administer Index and Market price adjustments within the region, including system updates and correspondence to customers.
- Respond to customer requests, including spec sheets, marketing materials, and certifications, as well as Surveys and RFI's.
- Investigate customer short pays within the region, making corrections to the system and issuing credits when approved.
- Assist territory reps with RFQ preparation and assist with Drop Trailer initiatives within the region.
- Attend and participate in Team Meetings, contributing to the success of the Sales Team.
- Perform various other duties and special projects as assigned.
Requirements:
- Associate or bachelor's degree preferred but not required.
- Minimum of 3 years experience in sales, marketing, or customer service.
- Detailed-oriented with a high degree of accuracy.
- Ability to multi-task in a highly diversified work environment.
- Strong customer service advocacy and problem-solving skills.
- QAD or Solomon experience preferred.
- Microsoft Office Suite – basic to above-average computer skills including Excel.
- CRM experience preferred - Salesforce (CRM) plus.
- Professional verbal and written communication.
- Ability to work with a multitude of personalities.
- Strong problem-solving ability.
- Detail-orientated.
- Occasional travel may be necessary.
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