IT Support Specialist

1 month ago


Oak Brook, Illinois, United States Collegis Education Full time
About Collegis Education

Collegis Education is a leading provider of marketing and technology education solutions for colleges and universities. With a strong focus on innovation and customer satisfaction, we empower institutions to achieve their goals and make a broader impact in the education sector.

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients and employees. This includes providing PC, LAN, telephony, and software support, as well as maintaining and supporting a mixed PC and MAC technology environment.

Key Responsibilities
  • Provide technical support to clients and employees via phone, email, and chat
  • Maintain and support a mixed PC and MAC technology environment
  • Diagnose and repair telecom and networking infrastructure
  • Support user accounts within Windows Active Directory, Microsoft Office 365, and Microsoft Exchange
  • Participate in departmental and client meetings
  • Be available for outages and urgent needs, including after-hours support
Requirements
  • Minimum 2 years' experience supporting Windows and MAC operating systems in a corporate environment
  • Knowledge of Windows desktop operating systems and basic office applications
  • Experience administering user and group objects in Active Directory
  • Experience administering Office 365/Exchange mailboxes
  • Ability to provide after-hours support
  • Strong interpersonal and communication skills
  • Attention to detail and organizational skills
  • Strong analytical and problem-solving skills
Preferred Skills
  • Experience supporting Office 365 and Windows server platforms
  • Experience working with Active Directory
  • Experience supporting Cisco IP phones and Call Manager
  • Experience supporting MAC operating systems and devices
Education and Certifications
  • Two-year degree or higher is preferred or equivalent work experience
  • Microsoft, CompTIA A+, or other technical certificates desired

Collegis Education is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.


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