IT Support Specialist
1 day ago
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Our team is dedicated to empowering institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes, and optimize expenses.
Job SummaryThe IT Support Specialist position is a critical role that provides exceptional customer and managed IT services to our clients and employees. This opportunity will be located at our Oak Brook, IL office.
Key Responsibilities- Provide computer support to students, faculty, and employees, including PC, Server, LAN, A/V, and software support.
- Escalate support to the Personal Support Center on a rotating basis.
- Provide support during off-hours or at off-site locations.
- Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported.
- Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment.
- Knowledge of Windows desktop operating systems and basic office applications.
- Experience administering user and group objects in Active Directory.
- Experience administering Office 365/Exchange mailboxes.
- Ability to provide after-hours support.
- Strong interpersonal and communication skills.
- Attention to detail, with a focus on systems processes adherence and organizational skills.
- Strong analytical and problem-solving skills.
- Self-starter with the ability to work independently as well as within a team environment.
- Periodic weekly travel is required to remote sites for on-site support.
- Experience supporting Office 365 and Windows server platforms.
- Experience working with Active Directory.
- Experience supporting Cisco IP phones and Call Manager.
- Two-year degree or higher is preferred or equivalent work experience.
- Microsoft, CompTIA A+, or other technical certificates desired.
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