IT Support Specialist

4 weeks ago


Oak Brook, Illinois, United States Collegis LLC Full time
Job Description

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Our team is dedicated to empowering institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes, and optimize expenses.

Job Summary

The IT Support Specialist position is a critical role that provides exceptional customer and managed IT services to our clients and employees. This opportunity will be located at our Oak Brook, IL office.

Key Responsibilities
  • Provide computer support to students, faculty, and employees, including PC, Server, LAN, A/V, and software support.
  • Escalate support to the Personal Support Center on a rotating basis.
  • Provide support during off-hours or at off-site locations.
  • Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported.
Requirements
  • Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment.
  • Knowledge of Windows desktop operating systems and basic office applications.
  • Experience administering user and group objects in Active Directory.
  • Experience administering Office 365/Exchange mailboxes.
  • Ability to provide after-hours support.
  • Strong interpersonal and communication skills.
  • Attention to detail, with a focus on systems processes adherence and organizational skills.
  • Strong analytical and problem-solving skills.
  • Self-starter with the ability to work independently as well as within a team environment.
  • Periodic weekly travel is required to remote sites for on-site support.
Preferred Skills
  • Experience supporting Office 365 and Windows server platforms.
  • Experience working with Active Directory.
  • Experience supporting Cisco IP phones and Call Manager.
Education, Certifications, and Licensures
  • Two-year degree or higher is preferred or equivalent work experience.
  • Microsoft, CompTIA A+, or other technical certificates desired.

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