IT Support Specialist
4 weeks ago
Collegis Education is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer and managed IT services to our clients and employees.
Key Responsibilities:- Provide computer support to students, faculty, and employees, including PC, Server, LAN, A/V, and software support.
- Escalate support to the Personal Support Center on a rotating basis.
- Work in a 24x7x365 environment, providing support during off-hours or at off-site locations.
- Assignments of duties and daily tasks can change on a regular basis, with a focus on supporting multiple clients in various technical scenarios.
- Minimum 2 years' experience supporting Windows and MAC operating systems in a corporate environment.
- Knowledge of Windows desktop operating systems and basic office applications.
- Experience administering user and group objects in Active Directory.
- Experience administering Office 365/Exchange mailboxes.
- Ability to provide after-hours support.
- Strong interpersonal and communication skills.
- Attention to detail, with a focus on systems processes adherence and organizational skills.
- Strong analytical and problem-solving skills.
- Self-starter with the ability to work independently as well as within a team environment.
- Experience supporting Office 365 and Windows server platforms.
- Experience working with Active Directory.
- Experience supporting Cisco IP phones and Call Manager.
- Two-year degree or higher is preferred or equivalent work experience.
- Microsoft, CompTIA A+, or other technical certificates desired.
Collegis Education is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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