IT Support Specialist
3 weeks ago
The IT Support Specialist position at Collegis Education is a dynamic role that requires a proactive and data-driven approach to providing exceptional customer and managed IT services to our clients and employees.
Located at our Oak Brook, IL office, this opportunity involves providing computer support to students, faculty, and employees, including PC, Server, LAN, A/V, and software support.
The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis and may be required to provide support during off-hours or at off-site locations.
Assignments of duties and daily tasks can change on a regular basis, and the focus can be reflected in a change in accounts supported.
The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning.
Key Responsibilities:
- Provide computer support to students, faculty, and employees
- Escalated support to the Personal Support Center
- Support during off-hours or at off-site locations
- Manage assignments and daily tasks
- Adhere to processes and commit to success and learning
Requirements:
- Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment
- Knowledge of Windows desktop operating systems and basic office applications
- Experience administering user and group objects in Active Directory
- Experience administering Office 365/Exchange mailboxes
- Ability to provide after-hours support
- Strong interpersonal and communication skills
- Attention to detail, with a focus on systems processes adherence and organizational skills
- Strong analytical and problem-solving skills
- Self-starter with the ability to work independently as well as within a team environment
Preferred Skills:
- Experience supporting Office 365 and Windows server platforms
- Experience working with Active Directory
- Experience supporting Cisco IP phones and Call Manager
Education, Certifications and Licensures:
- Two year degree or higher is preferred or equivalent work experience
- Microsoft, CompTIA A+ or other technical certificates desired
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
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