IT Support Specialist

24 hours ago


Oak Brook, Illinois, United States Collegis LLC Full time
Job Title: IT Support Specialist

Collegis Education is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional customer and managed IT services to our clients and employees.

Key Responsibilities:
  • Provide computer support to students, faculty, and employees, including PC, LAN, Telephony, and software support.
  • Support multiple clients in various technical scenarios, maintaining excellent customer service and professional communication.
  • Be accountable for seeing assigned cases and tasks to completion, providing detailed documentation of troubleshooting steps taken for each support request.
  • Ensure user expectations are met to ensure the issue is fully resolved.
  • Adhere to and enforce company and client information security policies.
  • Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer.
Requirements:
  • Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment.
  • Knowledge of Windows desktop operating systems and basic office applications.
  • Experience administering user and group objects in Active Directory.
  • Experience administering Office 365/Exchange mailboxes.
  • Ability to provide after-hours support.
  • Strong interpersonal and communication skills.
  • Attention to detail, with a focus on systems processes adherence and organizational skills.
  • Strong analytical and problem-solving skills.
  • Self-starter with the ability to work independently as well as within a team environment.
Preferred Skills:
  • Experience supporting Office 365 and Windows server platforms.
  • Experience working with Active Directory.
  • Experience supporting Cisco IP phones and Call Manager.
  • Experience supporting MAC operating systems and devices.
Education, Certifications, and Licensures:
  • Two-year degree or higher is preferred or equivalent work experience.
  • Microsoft, CompTIA A+, or other technical certificates desired.

Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.



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