Nighttime Revenue Auditor
2 weeks ago
Job Overview
Location
Texas Western Hospitality Group
Employment Type
Full Time
Shift Timing
Graveyard
Role Summary
The Overnight Audit Specialist is responsible for ensuring the accuracy of financial transactions related to room and food and beverage revenues. This role involves preparing various audit documentation and reports that are crucial for daily revenue tracking.
The specialist will take on the responsibilities of the Manager on Duty during the night shift, addressing guest concerns and ensuring smooth operations until the morning team arrives.
Key responsibilities include:
- Logging guest feedback in the Front Desk Communication or Log Book.
- Processing guest check-ins and check-outs efficiently.
- Verifying the accuracy of room charges, tax assessments, and cashier reports.
- Compiling and submitting daily management and accounting reports, including customer tracking and market segmentation reports.
- Collaborating with various hotel departments to resolve any accounting discrepancies.
The role also requires performing all necessary Guest Service Representative functions, which may include assisting with room reservations and managing phone inquiries.
Additional responsibilities include:
- Responding promptly to guest requests and ensuring their satisfaction.
- Handling sensitive information, including guest records, with confidentiality.
- Conducting daily cash deposits and ensuring proper cash handling procedures.
- Managing essential paperwork such as occupancy reports and balance sheets.
- Monitoring room availability and accommodating guest requests.
- Conducting regular security checks and being knowledgeable about emergency procedures.
- Preparing and replenishing breakfast items as needed.
- Assisting with laundry functions as directed.
The Overnight Audit Specialist is expected to maintain a professional appearance and adhere to company policies and procedures at all times.
Note:
Other responsibilities may be assigned by supervisors or management.
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