Customer Support Coordinator
2 weeks ago
Position Overview: The Customer Advocate serves as a key point of contact for our clientele, ensuring a positive and lasting impression. This role encompasses a variety of administrative responsibilities, including scheduling, managing work orders, and processing invoices, while also providing direct assistance to customers both in-person and through various communication channels.
What We Offer:
Competitive weekly base salary starting at $XX/hour.
A comprehensive benefits package valued at over $10,000, which includes:
- A 401(k) plan with company matching
- Tailored medical coverage options
- Paid time off (PTO) programs, company holidays, and paid volunteer days to promote work/life balance.
Up to $5,250 annually in tuition reimbursement.
Extensive training and access to all necessary tools and resources for success.
Key Responsibilities:
- Greet and assist in-shop customers, addressing their concerns promptly and effectively, often devising innovative solutions.
- Handle incoming communications, including calls, emails, and faxes related to service inquiries, pricing, warranties, and scheduling adjustments.
- Ensure smooth operations by verifying and completing work order details, including insurance confirmations and additional parts requirements.
- Manage various administrative tasks such as processing invoices, work orders, and credit adjustments.
- Oversee orders from the national contact center and manage dealer part requests and special accounts.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma, GED, or equivalent required.
Experience:
- 1-3 years of experience in telephone operations or business administration is essential.
- Proven ability to deliver exceptional customer service in a dynamic, fast-paced environment.
- Maintain a professional appearance and adhere to safety protocols.
- Willingness to travel up to 10% as needed.
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