Customer Support Coordinator

2 weeks ago


Charlotte, North Carolina, United States Safelite Full time

Position Overview: The Customer Advocate serves as a key point of contact for our clientele, ensuring a positive and lasting impression. This role encompasses a variety of administrative responsibilities, including scheduling, managing work orders, and processing invoices, while also providing direct assistance to customers both in-person and through various communication channels.

What We Offer:
Competitive weekly base salary starting at $XX/hour.
A comprehensive benefits package valued at over $10,000, which includes:
- A 401(k) plan with company matching
- Tailored medical coverage options
- Paid time off (PTO) programs, company holidays, and paid volunteer days to promote work/life balance.
Up to $5,250 annually in tuition reimbursement.
Extensive training and access to all necessary tools and resources for success.

Key Responsibilities:
- Greet and assist in-shop customers, addressing their concerns promptly and effectively, often devising innovative solutions.
- Handle incoming communications, including calls, emails, and faxes related to service inquiries, pricing, warranties, and scheduling adjustments.
- Ensure smooth operations by verifying and completing work order details, including insurance confirmations and additional parts requirements.
- Manage various administrative tasks such as processing invoices, work orders, and credit adjustments.
- Oversee orders from the national contact center and manage dealer part requests and special accounts.
- Perform additional duties as assigned.

Qualifications:
- High School Diploma, GED, or equivalent required.
Experience:
- 1-3 years of experience in telephone operations or business administration is essential.
- Proven ability to deliver exceptional customer service in a dynamic, fast-paced environment.
- Maintain a professional appearance and adhere to safety protocols.
- Willingness to travel up to 10% as needed.



  • Charlotte, North Carolina, United States EMCOR Government Services Full time

    About Us:EMCOR Government Services is a leading provider of comprehensive facility services, specializing in HVAC solutions for various sectors. With a legacy of excellence, we have been dedicated to enhancing operational efficiency and productivity for our clients. Position: Client Support Specialist Role Overview: The Client Support Specialist plays a...

  • Service Coordinator

    5 days ago


    Charlotte, North Carolina, United States Biesse Full time

    This part-time, temporary position requires on-site presence. Key Responsibilities:Field incoming customer service calls and obtain accurate customer information for case creation in Salesforce.Arrange travel bookings for technicians, including flights, hotels, and rental cars.Verify technician time for payroll purposes and process expenses.Provide...


  • Charlotte, North Carolina, United States Calculated Hire Full time

    Client Relations AssociateHybrid PositionContract Role, Weekly CompensationCompensation Rate: $24/hourCalculated Hire is seeking a Client Relations Associate for a prominent Financial Services organization. The role encompasses various responsibilities, including:Key Responsibilities:Engaging with both internal and external stakeholders to provide systematic...


  • Charlotte, North Carolina, United States Corning Incorporated Full time

    Position Overview:A Customer Operations Specialist plays a crucial role in ensuring that Corning Incorporated delivers exceptional support to its clientele.Key Responsibilities:- Maintain a customer-centric approach while addressing inquiries and issues.- Exhibit meticulous attention to detail and adhere to established processes.- Strive for excellence in...


  • Charlotte, North Carolina, United States Corning Incorporated Full time

    Position Overview:A Customer Operations Specialist plays a crucial role in guaranteeing that the organization delivers exceptional support to its clientele.Key Responsibilities:The ideal candidate will be:Customer-Centric: Prioritizing the needs and satisfaction of customers.Detail-Oriented: Ensuring accuracy and thoroughness in all tasks.Process-Driven:...


  • Charlotte, North Carolina, United States Carolina CAT Full time

    Job SummaryThe Service Coordinator 1 is a key role within the Carolina CAT team, responsible for ensuring seamless service delivery to our customers. This position requires strong organizational skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesManage and coordinate service work orders, ensuring timely completion and high...


  • Charlotte, North Carolina, United States Cardlog Full time

    Job Summary:The Customer Service Coordinator will provide administrative and customer service support to our clients, internal employees, and outside vendors at Cardlog. This role coordinates the movement of freight via all modes of transportation, ensuring seamless logistics and customer satisfaction.Key Responsibilities:Perform data entry tasks to maintain...


  • Charlotte, North Carolina, United States Conterra Ultra Broadband Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Conterra Ultra Broadband. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Onboarding: Ensure a smooth onboarding...


  • Charlotte, North Carolina, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...


  • Charlotte, North Carolina, United States The Sherwin-Williams Company Full time

    Job SummaryThe Sherwin-Williams Company is seeking a highly skilled and customer-focused Branch Coordinator to join our team. As a Branch Coordinator, you will play a critical role in ensuring exceptional customer service and sales support to our commercial paint customers.Key Responsibilities:Customer Service: Provide prompt and professional service to...


  • Charlotte, North Carolina, United States Red Classic Transportation Services Full time

    Location: Charlotte, NC Company: Red Classic Transportation Services Position: Customer Service Excellence Coordinator Experience: Not Specified Red Classic Transportation Services is a leading provider in the transportation sector, dedicated to delivering exceptional service and innovative solutions. As a subsidiary of Coca-Cola Consolidated, we pride...


  • Charlotte, North Carolina, United States Figure Full time

    About the RoleWe are seeking a dynamic, results-driven, and customer service-oriented Team Manager to lead a team of customer success agents and Specialists. As a Team Manager, you will oversee daily operations and team leadership, including monitoring key performance metrics, providing coaching and training to improve agent skills, and handling escalated...


  • Charlotte, North Carolina, United States Coca-Cola Consolidated, Inc. Full time

    Job OverviewThe Customer Operations Coordinator plays a vital role in supporting a dedicated customer operations team at Coca-Cola Consolidated, Inc. This position is responsible for building manual loads, scheduling appointments, validating and approving accessorials, and providing backup to the Customer Operations Planner role.Duties &...


  • Charlotte, North Carolina, United States TEKsystems Full time

    Job DescriptionPosition Overview:The primary objective of the Care Team is to efficiently manage service-related inquiries from clients directed to a call center. This initiative aims to enhance the capacity of agents to concentrate on acquiring new business opportunities.Key Responsibilities:Serve as the main contact for agents regarding any inquiries or...


  • Charlotte, North Carolina, United States JG Blackmon & Associates Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Inside Sales Support Coordinator to join our team at JG Blackmon & Associates. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our external customers and internal sales teams.Key ResponsibilitiesQuote Development: Develop...


  • Charlotte, North Carolina, United States Red Classic Transportation Services Full time

    Location: Charlotte, NC Company: Red Classic Transportation Services Position Overview: The Customer Service Excellence Coordinator plays a vital role in supporting the daily operations of significant customer accounts within our strategic clientele. This position serves as a crucial support to the Account Manager and is responsible for fostering and...


  • Charlotte, North Carolina, United States Amerit Fleet Solutions Full time

    Position OverviewAmerit Fleet Solutions is a prominent player in the Fleet Maintenance sector, seeking a dedicated Customer Service Coordinator to enhance our strategic account management. This role is pivotal in ensuring the longevity of equipment and minimizing downtime for our valued clients.Key Responsibilities:Serve as the main contact for clients...


  • Charlotte, North Carolina, United States Pattons Full time

    Job OverviewCompany BackgroundPattons has been a leader in providing cutting-edge compressed air systems since its inception in 1945. As part of the ELGi Equipments Ltd. family since 2012, we are committed to substantial growth through the strategic investment in our workforce and technology. Our mission is to enhance our market presence across North America...


  • Charlotte, North Carolina, United States Methods Machine Full time

    Job OverviewAbout Methods Machine ToolsMethods Machine Tools, Inc. is a leader in providing high-quality, precision-engineered machine tools and automation solutions. Established in 1958 and headquartered in Sudbury, Massachusetts, we offer a comprehensive range of products, engineering services, parts, training, and integration solutions. With over 300...


  • Charlotte, North Carolina, United States WESCO International Full time

    Job Overview As a Senior Customer Support Specialist, your primary responsibility will be to address customer inquiries through various channels including phone, email, and in-person interactions. You will tackle intricate or atypical requests and issues that may necessitate tailored solutions, effectively communicating these resolutions or requested...