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Customer Service Operations Coordinator

2 months ago

Charlotte, North Carolina, United States Pattons Full time
Job Overview

Company Background

Pattons has been a leader in providing cutting-edge compressed air systems since its inception in 1945. As part of the ELGi Equipments Ltd. family since 2012, we are committed to substantial growth through the strategic investment in our workforce and technology. Our mission is to enhance our market presence across North America and globally.

Position Summary

The role of the Service Coordinator is vital in ensuring the operational effectiveness of our branch. This position emphasizes administrative support with a strong focus on customer satisfaction, promptness, precision, and thorough follow-up.

Key Responsibilities

  • Provide comprehensive administrative assistance, including the management of both electronic and physical records related to branch activities.
  • Oversee the creation, tracking, and entry of documentation such as service contracts and related expenses into our Enterprise Resource Planning (ERP) system.
  • Address inquiries from customers and vendors via telephone and email.
  • Generate, distribute, and monitor customer invoices and credit memos.
  • Assist in the collection of outstanding invoices from clients.
  • Act as a support resource for the service manager in scheduling and dispatching field service assignments.
  • Manage requests for records related to audits and other inquiries.
  • Provide backup support for customer parts requests.
  • Perform additional tasks as assigned.

Candidate Profile

The Service Coordinator position may be suitable for you if you possess the following qualifications:

  • A minimum of a two-year degree or three years of relevant experience.
  • At least two years of experience in an administrative support capacity and one year in a customer-facing role.
  • Proficiency in Microsoft Office applications, particularly Excel and Outlook.
  • Strong written and verbal communication abilities.
  • Exceptional customer service skills.

Preferred Qualifications

  • Experience with an Enterprise Resource Planning (ERP) system.
  • Strong organizational and time management skills, with the ability to prioritize tasks in a dynamic environment.
  • Attention to detail and a commitment to quality.