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Customer Support Administrator

2 months ago

Charlotte, North Carolina, United States Amerit Fleet Solutions Full time

Position Overview

Amerit Fleet Solutions is a prominent player in the Fleet Maintenance sector, seeking a dedicated Customer Service Coordinator to enhance our strategic account management. This role is pivotal in ensuring the longevity of equipment and minimizing downtime for our valued clients.

Key Responsibilities:

  • Serve as the main contact for clients regarding their maintenance and repair inquiries.
  • Collaborate with fleet managers and technicians to evaluate repair requirements and prioritize service requests.
  • Employ both internal and external software platforms to monitor and communicate vehicle repair statuses, ensuring clients receive timely updates.
  • Handle incoming communications with professionalism, addressing client questions and resolving issues efficiently.
  • Work alongside central purchasing to accelerate parts procurement and guarantee timely delivery for repair operations.
  • Keep comprehensive records of service requests, repairs, and client communications through CRM software.
  • Provide clients with proactive updates on repair status, expected completion times, and any unforeseen delays.
  • Ensure compliance with service level agreements (SLAs) while maintaining exceptional customer satisfaction standards.
  • Support various client locations and travel as necessary to enhance communication and resolve service-related challenges.
  • Assist in managing inventory and contribute insights for process enhancement initiatives.
  • Verify received parts against orders and update inventory records accordingly.
  • Support billing and invoicing processes to ensure accuracy and timely transaction completion.

Qualifications:

  • A minimum of 3 years of experience in automotive or technical roles.
  • Experience with heavy-duty trucks and trailers is preferred.
  • Background as a technician or mechanic is beneficial.
  • Familiarity with vehicle parts and dealership service writing is an advantage.
  • Proficient in using fleet management systems.
  • Strong written and verbal communication skills for effective documentation and client interactions.
  • Ability to follow instructions and complete necessary training.
  • Excellent computer skills, particularly in spreadsheet management.
  • Strong multitasking capabilities and attention to detail.

Why Join Our Team:

  • Attractive salary structure with weekly payment options.
  • Comprehensive benefits package available.
  • Opportunities for career advancement within a leading industry organization.
  • A supportive work environment focused on professional growth.

Application Process:

We encourage interested candidates to submit a resume that highlights relevant experience and qualifications. We look forward to your application.