Sales Supervisor

2 weeks ago

Santa Rosa, California, United States Paper Source Full time

Position Overview:
As a Sales Supervisor, you exemplify outstanding sales techniques - your passion for our products enhances the customer journey as you share your expertise with both your team and clients. Your ambition to guide the team and oversee store operations contributes to achieving sales objectives, operational efficiency, and excellence. In this leadership role, you mentor and empower customer service associates, helping them to excel in their careers at Paper Source. You collaborate within the store to ensure an exceptional experience, ensuring customer satisfaction and encouraging repeat visits.

An employee in this role can anticipate an hourly wage beginning at $18.50.

Key Responsibilities:

  • Craft unforgettable shopping experiences that encourage customers to return, driven by the consistent, friendly, and knowledgeable service you provide and model for the team.
  • Maintain a vibrant store atmosphere through the precise execution of Visual Merchandising and Replenishment standards, demonstrating a commitment to a clean, organized, and inviting presentation.
  • Utilize key campaigns and services, including new product launches and promotions, to actively engage with every customer.

  • Foster employee development by sharing your knowledge and aiding their understanding of various store functions.
  • Ensure smooth store operations by effectively managing receiving, returns, and daily processes, while being mindful of shrinkage and expenses.
  • Identify and communicate opportunities for continuous operational improvement to enhance the store experience for customers and staff alike.
  • Collaborate effectively with the store team.
  • Provide constructive feedback to team members when appropriate.
  • Drive performance during assigned Manager on Duty segments, achieving sales and behaviors that align with store performance targets.
  • Lead merchandising and replenishment initiatives during assigned MOD periods.
  • Open and close the store, ensuring the safety of both employees and customers.
  • Uphold compliance with company standards regarding safety, customer experience, and all store operations, including asset protection.
  • Engage actively on the sales floor, which involves physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

Knowledge & Skills:

  • Deliver exceptional service standards.
  • Continuously expand your knowledge of products, market trends, and cultural developments.
  • Possess solid operational knowledge for effective store management.
  • Demonstrate proven experience in training team members.
  • Exhibit strong decision-making capabilities.
  • Communicate effectively and work collaboratively with others.

Expected Behaviors:

  • Prioritize customer experience above all.
  • Communicate feedback effectively with others.
  • Collaborate with and through others.
  • Delegate tasks effectively and work through team members.
  • Show curiosity and continue to deepen industry knowledge.
  • Support results through observation and development of the store team.
  • Enjoy working with people and value their contributions.
  • Maintain a positive attitude and be a team player.
  • Stay organized and manage time efficiently.
  • Adapt quickly, prioritize, and multitask in a dynamic work environment.
  • Exercise good judgment in decision-making.
  • Remain calm and composed in challenging situations.
  • Take responsibility for personal actions.
  • Be open to feedback and reflect on insights for personal growth.

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