Customer Engagement Supervisor
2 weeks ago
Luther Burbank Center for the Arts is seeking a dedicated individual for the position of Patron Services Supervisor within our Patron Services Department. This role is essential in ensuring exceptional service to our patrons, guests, and vendors.
Position DetailsDepartment: Patron Services Department
Reports To: Manager
FLSA Status: Non-exempt/weekends & evenings
Location: Santa Rosa, CA
Hourly Rate: $24 per hour
As a Patron Services Supervisor, you will play a crucial role in fostering a welcoming atmosphere for individuals from various backgrounds. Your responsibilities will include:
- Ensuring the highest standards of customer service are met.
- Collaborating effectively with the Patron Services team and other departments.
- Administering programs and projects with accuracy and timeliness.
- Exhibit personal accountability for the quality and punctuality of work.
- Maintain focus on tasks amidst interruptions.
- Utilize experiences to inform decisions and consider their impact on others.
- Communicate clearly and respectfully in both verbal and written forms.
- Handle customer complaints with tact and diplomacy.
- Process ticket orders promptly and accurately via phone and in-person.
- Train and oversee new staff in utilizing ticketing systems.
- Manage various ticketing options, including subscriptions and discounted packages.
- Oversee daily operations in accordance with departmental standards.
- Coordinate with patron services associates to resolve ticketing issues.
- Identify opportunities for upselling and promoting memberships.
- Ensure security and accuracy in all monetary transactions.
- Strong customer service capabilities.
- Proven leadership experience with diverse teams.
- Exceptional organizational and multitasking abilities.
- Creative problem-solving skills.
- Direct sales experience with a history of success.
- Excellent interpersonal skills for collaboration.
- Ability to thrive in a fast-paced environment.
- Familiarity with Tessitura Ticketing Software or similar systems is preferred.
For those interested in this opportunity, please submit a concise cover letter along with your resume in PDF format. A comprehensive job description is available upon request.
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