Onsite Support Specialist

3 weeks ago

New York, New York, United States Avidex Full time
About Avidex

Avidex is a leading provider of innovative solutions in the audiovisual and IT integration industry. Our commitment to excellence, technical expertise, and innovative spirit drives our success.

Job Summary

We are seeking a part-time Onsite Support Representative to join our service team in Queens, New York area. The ideal candidate will work closely with our manager and customer site supervisors to promote and sell television services to hospital patients, while handling service fee collection.

Key Responsibilities
  • Visit new hospital patients to introduce television services, coordinate service setup, and collect service fees.
  • Troubleshoot basic technical issues, reboot systems as needed, and report any equipment problems to the Service Department.
  • Maintain accurate records of deposits and sales following company policies.
  • Follow up with patients for service renewals and train them on system usage.
  • Address customer inquiries, resolve complaints, and ensure a positive customer experience.
Requirements
  • High School Diploma or GED required.
  • 1+ year of experience in retail sales, cash handling, or any role involving money transactions is preferred.
  • Strong attention to detail and dependability are a must.
  • Excellent verbal, written, and listening communication skills.
  • Strong customer service skills with a friendly and approachable demeanor.
  • Ability to thrive in a fast-paced, multitasking environment.
  • Calm and professional demeanor in stressful situations.
  • Flexible schedule, including the ability to work weekends based on customer site needs.
  • Ability to be mobile throughout the hospital for the duration of the shift, including walking, sitting, standing, and occasional lifting or crouching.
What We Offer
  • Competitive compensation plan.
  • 401(k) with employer match.
  • Paid Sick Time Off, accrued weekly.
  • Career and personal development opportunities.

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