Support Specialist III

2 weeks ago


New York, New York, United States Orrick Herrington & Suttcliffe Full time
Job Title: Support Specialist III

We are seeking a highly skilled and experienced Support Specialist III to join our team at Orrick Herrington & Suttcliffe. As a key member of our IT department, you will be responsible for providing advanced technical support to our attorneys, guests, and professional staff.

Responsibilities:
  • Provide technical support for all IT work requests, including submitting, resolving, and following up on incident tickets.
  • Escalate issues to the service desk, team lead, IT manager, or regional head of IT services as needed.
  • Process new hires, issue equipment, program phone extensions, set up new hire offices, and issue equipment to fully remote workers.
  • Assist with onboarding, including accounting for and issuing access security cards as required by office operations.
  • Process departures according to IT guidelines, retrieving equipment and backing up data, and accounting for all departed user assets in ServiceNow.
  • Account for all IT assets and record keeping in ServiceNow, supplies, and accessories.
  • Responsible for imaging laptops, maintenance, repair, critical BIOS and software updates, and troubleshooting laptop issues.
  • Issue and account for loaner computers and devices as needed.
  • Provide video conference support, including troubleshooting, maintenance, repair, service calls, and upgrading hardware and firmware.
  • Support onsite marketing and client-sponsored events onsite.
  • Set up and assist depositions and war rooms, and may request offsite trial support as needed.
  • Provide onsite and/or remote support to other offices as needed for coverage.
Qualifications:
  • Minimum of five years experience in IT support or service desk support.
  • General proficiency with Microsoft Windows, Apple MacOS, Apple iOS, and Androids.
  • General proficiency in Microsoft Suite of Products.
  • Understanding of Network and IoT.
About Orrick:

Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure, and finance sectors. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration.

We are committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work.

This role is eligible for a range of benefits, including medical, dental, vision, and life insurance, as well as a 401K program.

Please visit our website for more information about the firm and to submit your application.



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