Support Specialist I

8 hours ago

New York, New York, United States Orrick Herrington & Suttcliffe Full time
Job Title: Support Specialist I

We are seeking a highly skilled and motivated Support Specialist I to join our team at Orrick Herrington & Suttcliffe. As a key member of our IT department, you will be responsible for providing exceptional technical support to our attorneys, staff, and guests.

Responsibilities:
  • Comply with and adhere to the Firm's IT policy and procedures, risk management, HR policies, respect in the workplace, and Firm and client confidentiality.
  • Provide a high level of professionalism and customer service to all attorneys, staff, and guests.
  • Submit, resolve, and follow up on incident tickets for all IT work requests.
  • Escalate to the service desk, Team Lead, IT manager, or Regional Head of IT Services if it cannot be resolved promptly or you need assistance.
  • Process new hires, issue equipment, program phone extensions, set up new hire offices, or issue equipment to fully remote workers.
  • Assist with onboarding, including accounting for and issuing access security cards if required by office operations.
  • Process departures according to IT guidelines, retrieve equipment and backup data, and account for all departed user assets in ServiceNow.
  • Accountable for all IT assets and record keeping in ServiceNow, supplies, and accessories.
  • Responsible for imaging laptops, maintenance and repair, critical BIOS and software updates, and troubleshooting laptop issues.
  • Issue and account for loaner computers and devices as needed.
  • Video conference support, including troubleshooting, maintenance, repair, service calls, and upgrading hardware and firmware.
  • Support onsite marketing and client-sponsored events onsite.
  • Set up and assist depositions and war rooms. From time to time, may request offsite trial support as needed.
  • Provide onsite and/or remote support to other offices as needed for coverage.
  • Assist in other duties and projects as requested in line with the scope of responsibilities.
Qualifications:
  • Minimum of one year's experience in IT support or Service Desk support.
  • General proficiency with Microsoft Windows, Apple MacOS, Apple iOS, and Androids.
  • General proficiency in Microsoft Suite of Products.
  • Understanding of Network and IoT.
About Orrick:

Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure, and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration.

Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the ninth year in a row, Fortune named Orrick to its 2024 list of the 100 Best Companies to Work For.

We offer a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future.

The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits, including medical, dental, vision, and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program.

This role is eligible to employees will receive compensated time off through our Paid Time Off program, generous Parental leave benefits, and paid holidays.

Please visit https://www.orrick.com for more information about the firm.

To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities /Careers. Orrick accepts applications for this position on an ongoing basis, until filled.

We are an Equal Opportunity Employer.

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