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Support Specialist III
2 months ago
We are seeking a highly skilled and experienced Support Specialist III to join our team at Orrick Herrington & Suttcliffe. As a key member of our IT department, you will be responsible for providing advanced technical support to our attorneys, guests, and professional staff.
Responsibilities:- Provide technical support for all IT work requests, including submitting, resolving, and following up on incident tickets.
- Escalate issues to the service desk, team lead, IT manager, or regional head of IT services as needed.
- Process new hires, issue equipment, program phone extensions, set up new hire offices, and issue equipment to fully remote workers.
- Assist with onboarding, including accounting for and issuing access security cards as required.
- Process departures according to IT guidelines, retrieving equipment and backing up data.
- Account for all departed user assets in ServiceNow.
- Responsible for all IT assets and record keeping in ServiceNow, supplies, and accessories.
- Imaging laptops, maintenance, and repair, critical BIOS and software updates, and troubleshooting laptop issues.
- Issue and account for loaner computers and devices as needed.
- Video conference support, including troubleshooting, maintenance, repair, service calls, and upgrading hardware and firmware.
- Support onsite marketing and client-sponsored events onsite.
- Set up and assist depositions and war rooms, and provide onsite and/or remote support to other offices as needed for coverage.
- Minimum of five years experience in IT support or service desk support.
- General proficiency with Microsoft Windows, Apple MacOS, Apple iOS, and Androids.
- General proficiency in Microsoft Suite of Products.
- Understanding of Network and IoT.
Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure, and finance sectors. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration.
We are committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work.
This role is eligible for a range of benefits, including medical, dental, vision, and life insurance, as well as a 401K program.
Please visit our website for more information about the firm and to submit your application.
