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Onsite AV Support Specialist

1 month ago

New York, New York, United States AVI-SPL Full time
About the Role

We are seeking a highly skilled and experienced Onsite AV Support Technician to join our team at AVI-SPL. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers on-site, ensuring their AV systems are running smoothly and efficiently.

Key Responsibilities
  • Setup and breakdown of conference spaces to meet customer event needs
  • Perform preventative maintenance tasks to maintain customer spaces
  • Provide field service support of networked devices
  • Collaborate with internal and external teams in a professional manner
  • Understand and adhere to local safety standards for all site duties
  • Provide job site documentation and end-user training as needed
  • Setup and troubleshoot various audio/video/presentation systems
  • Travel to various job sites as required
Requirements
  • High energy and personable individual who excels at establishing relationships
  • Effective communicator (written and verbal) that can interact with employees, clients, and colleagues at all levels
  • Critical thinker who can break down complex problems
  • Creative problem-solver who is level-headed in times of crisis and chaos
  • Able to set priorities and manage time efficiently
  • Agile and independent approach to work with a can-do attitude
  • Has an interest in technology and is willing to learn
Preferred Qualifications
  • Zoom and Microsoft Teams Support experience preferred
  • Adhere to client Service Level Agreement terms and conditions
  • Maintain a positive, empathetic, and professional attitude towards customers
  • Ensure that customers receive prompt and efficient technical support of ProAV and Video Conferencing solutions
  • Respond promptly to customer inquiries and document interactions
  • Maintain a case load while managing other common tasks, including but not limited to: Triage/root cause analysis, dispatching field technicians and ordering parts/issuing return merchandise authorization
  • Participate as needed in prescribed training curricula
  • Follow up on open issues with escalation groups to provide feedback to customer
  • Assist senior Technical Support Engineers with administrative tasks
  • Keep certifications updated (as applicable & with Management approval)
  • Other duties assigned as needed
What We Offer
  • Medical benefits, including vision and dental
  • Paid holidays, sick days, and personal days
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.