Technical Support Specialist

8 hours ago


New York, New York, United States Core BTS Full time
Job Title: Technical Support Specialist

Core BTS is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and guidance to resolve users' Cisco IP phone hardware and software problems.
  • Develop training materials and/or provide onsite training.
  • Drafts or revises user training manuals and procedures.
  • Maintains logs of support services provided in the ticketing system or other appropriate database.
  • Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
Requirements:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Thorough understanding of technology commonly used by clients and employees.
  • Ability to explain technical problems to nontechnical employees.
Education and Experience:

Two years of experience or Associates degree required; Bachelors degree in Computer Science, Business Administration, or related field preferred.

Additional Information:

The compensation range for this position is $70,000-$80,000, depending on experience.



  • New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our remote team based in Colombia. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolutions, and maintaining clear and concise records of customer...


  • New York, New York, United States Insight Global Full time

    {"h1": "Technical Support Specialist", "p": "At Insight Global, we are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our Senior Executives. As a key member of our team, you will be responsible for resolving technical issues and challenges quickly and effectively, with minimal disruption to the Executive.Key...


  • New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to oversee the delivery of quality technical support to internal and external customers. As a key member of our team, you will be responsible for providing technical support to users, researching and answering questions, troubleshooting problems, and maintaining workstation...


  • New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and quality technical support to internal and external customers.Key Responsibilities:Provide technical support to users by researching and answering questions, troubleshooting...


  • New York, New York, United States TEEMA Full time

    Job SummaryTEEMA is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support services to our end-users, ensuring their technical needs are met in a timely and professional manner.Key ResponsibilitiesTechnical Support: Provide technical...


  • New York, New York, United States ITC Infotech Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at ITC Infotech. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the Capital Markets sector.Key Responsibilities:Provide technical support to client-facing...


  • New York, New York, United States Software Guidance and Assistance, Inc. Full time

    Technical Support SpecialistBecome a vital member of our team at Software Guidance & Assistance, Inc. as a Technical Support Specialist. In this role, you will deliver comprehensive technical assistance to end users, ensuring a seamless experience through various support channels including phone, remote desktop, and in-person visits. Your responsibilities...


  • New York, New York, United States INA Solution Full time

    Position: Technical Support Specialist - IntuneCompany: INA SolutionContract Type: Long-TermOverview:The Technical Support Specialist will play a crucial role in the management and deployment of desktop and laptop configurations utilizing advanced tools such as Microsoft Deployment Toolkit, Intune, and Azure Active Directory.Key Responsibilities:Lead the...


  • New York, New York, United States Jobot Full time

    Join Our Team as a Technical Support SpecialistAbout Us:At Jobot, we pride ourselves on our commitment to our employees and clients. Our core values focus on creating a supportive environment that fosters growth and excellence. We are a well-respected firm known for our dedication to providing outstanding service and maintaining a strong reputation in the...


  • New York, New York, United States Axiom Technologies Full time

    Axiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional technical support to our clients.VIP 2nd Line IT Technical Support Engineer is a critical role within our organization, requiring an individual with extensive experience in providing technical...


  • New York, New York, United States Huntress Talent Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Huntress Talent. As a key member of our technical support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and collaborating with our development team to improve our products.Key...


  • New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, complemented by a minimum of 4 years of relevant experience in IT...


  • New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT...


  • New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a skilled Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT support....


  • New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of experience in IT support roles....


  • New York, New York, United States EX Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at EX.CO. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesTechnical Support: Provide timely and effective...


  • New York, New York, United States Voya Financial Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist/Systems Administrator to join our team at Voya Financial. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our systems and networks, providing top-notch technical support to our customers and employees, and collaborating with our teams to...


  • New York, New York, United States City of New York Full time

    Position OverviewThe City of New York is seeking qualified candidates for the role of Technical Support Specialist within the Department of Social Services (DSS). This position is essential for ensuring the smooth operation of IT services across various administrative units.About the DepartmentThe DSS encompasses the New York City Human Resources...


  • New York, New York, United States IT Search Corp Full time

    Position Overview: We are seeking a dedicated Technical Support Specialist to join our team at a leading financial services organization.Key Responsibilities:Provide on-site technical assistance to staff.Troubleshoot and resolve hardware and software issues efficiently.Support various applications including Microsoft 365, Azure, and Adobe products.Assist in...


  • New York, New York, United States Jesica Full time

    Job Title: Technical Support Specialist at JesicaAbout Us:Jesica is a recruitment agency utilizing cutting-edge AI technology to match candidates with ideal career opportunities on behalf of our clients who are actively searching for outstanding talent. We encourage individuals who are exploring new roles or are simply curious about their options to complete...