Technical Support Specialist
8 hours ago
Core BTS is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide technical support and guidance to resolve users' Cisco IP phone hardware and software problems.
- Develop training materials and/or provide onsite training.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate database.
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to nontechnical employees.
Two years of experience or Associates degree required; Bachelors degree in Computer Science, Business Administration, or related field preferred.
Additional Information:The compensation range for this position is $70,000-$80,000, depending on experience.
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