Customer Support Specialist

2 weeks ago

Fort Myers, Florida, United States Suncoast Credit Union Full time

Customer Support Specialist (also known as Call Center Representative)

Job Category: Call Center

Position Overview

As a Customer Support Specialist, you will be responsible for managing a high volume of telephone inquiries and executing various account transactions. Your role will involve providing information and assistance to both members and potential members regarding the Credit Union's offerings. You will deliver prompt, accurate, and professional service while ensuring the confidentiality and security of member data.

Key Responsibilities

  • Handle multiple tasks efficiently while adapting to changes as they arise.
  • Work collaboratively as part of a team, as well as independently with minimal oversight.
  • Exhibit patience and professionalism in all customer interactions.
  • Maintain a flexible schedule to accommodate various shifts.
  • Utilize basic computer skills and quickly learn new software systems.
  • Communicate effectively with members over the phone, ensuring excellent service.
  • Provide information regarding the Credit Union's products and services.
  • Assess membership eligibility and process various financial transactions.
  • Investigate and resolve member issues and perform necessary account maintenance.
  • Stay aware of call volumes and meet service requirements set by management.
  • Participate in job-specific training and compliance programs as required.

Qualifications

The ideal candidate will possess a high school diploma or equivalent. Bilingual skills are preferred. Previous experience in a financial institution or customer service environment is advantageous. You should be able to prioritize tasks effectively, manage competing priorities, and meet deadlines while being detail-oriented and organized.

Skills

  • Strong verbal and written communication skills.
  • Ability to interact professionally with members and staff.
  • Motivated and self-directed with a focus on job security.
  • Flexibility in setting your own schedule and goals.

Education and Experience

Preferred qualifications include an Associate's or Bachelor's degree in a relevant field, along with 1-5 years of experience in banking, hospitality, or customer service.

  • Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Suncoast Credit Union Full time

    Position Title: Customer Support SpecialistJob Category: Call CenterPosition Overview:The Customer Support Specialist is responsible for managing a high volume of incoming calls and processing various account transactions. This role involves providing information and assistance to members and potential members regarding the Credit Union's offerings. The...

  • Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Suncoast Credit Union Full time

    Position Title: Customer Support SpecialistJob Category: Call CenterJob Overview:The Customer Support Specialist is responsible for managing a high volume of incoming telephone inquiries and processing various account transactions. This role provides essential information and assistance to members and potential members regarding the Credit Union's offerings,...

  • Multilingual Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Florida One Insurance Full time

    Are you proficient in both English and Spanish, with a dedication to delivering outstanding customer support? Picture yourself as the vital link between our varied clientele and our organization, addressing concerns and fostering enduring connections. Your dynamic personality and linguistic abilities will make you a key member of our team, providing...

  • Customer Support Specialist

    1 week ago

    Fort Myers, Florida, United States Suncoast Credit Union Full time

    Position Title: Customer Support SpecialistJob Category: Call CenterPosition Overview:The Customer Support Specialist is responsible for managing a high volume of incoming calls and executing various account transactions. This role provides essential information and assistance to members and potential members regarding the Credit Union's offerings. The ideal...

  • Customer Support Specialist II

    2 weeks ago

    Fort Myers, Florida, United States City of Fort Myers, FL Full time

    Join Our Team as a Customer Support Specialist II The City of Fort Myers is dedicated to being an employer of choice, fostering an environment where our employees can transform their roles into fulfilling long-term careers. Compensation: The salary range provided reflects the full spectrum for this role, accommodating both entry-level and experienced...

  • French Bilingual Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Alta Resources Full time

    Alta Resources is seeking talented French Bilingual Customer Support Specialists to assist in delivering exceptional service for our client's offerings. If you have a passion for helping others and a commitment to excellence in customer service, we are here to provide you with comprehensive training and continuous learning opportunities. While experience in...

  • Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Conditioned Air Company of Naples, LLC Full time

    Position OverviewEMPOWER YOUR CAREER and MAKE A DIFFERENCEOur Vision is to deliver exceptional products and services that consistently surpass the expectations of our clients. Your Role is Crucial in fostering teamwork, professionalism, and a commitment to excellence in customer service.We Encourage Professional Growth, where your role transcends beyond mere...

  • Customer Support Specialist

    1 week ago

    Fort Myers, Florida, United States Conditioned Air Company of Naples, LLC Full time

    Position OverviewEMPOWER YOUR CAREER and MAKE A DIFFERENCEOur Vision is to deliver exceptional products and services in a manner that consistently surpasses our clients' expectations. Your Contribution is Vital, as we value teamwork, professionalism, expertise, dedication, and a commitment to exceeding customer satisfaction.We Encourage Professional Growth,...

  • IT Support Specialist

    1 week ago

    Fort Myers, Florida, United States Kinettix Full time

    Job Title: IT Support SpecialistCompany Name: KinettixDescription: Kinettix is seeking a dedicated and skilled IT Support Specialist to enhance their team. The selected individual will be tasked with delivering on-site technical assistance, diagnosing hardware and software challenges, and ensuring the efficient functioning of IT infrastructures. As an IT...

  • Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Conditioned Air Company of Naples, LLC Full time

    Position OverviewUNLOCK YOUR POTENTIAL and MAKE A DIFFERENCEOur Commitment is to deliver exceptional products and services in a manner that surpasses the expectations of our clients. Your Success is Our Success, relying on dedicated individuals who embody teamwork, professionalism, expertise, loyalty, and a commitment to exceeding customer satisfaction.We...

  • Customer Support Specialist

    1 week ago

    Fort Myers, Florida, United States Conditioned Air Company of Naples, LLC Full time

    Position OverviewUNLOCK YOUR POTENTIAL and MAKE A DIFFERENCEA workplace where innovative minds drive progress. Our objective is to deliver products and services with integrity that surpass the expectations of our clients. Your Contribution is Key, as we value teamwork, professionalism, expertise, dedication, and a commitment to exceeding customer...

  • Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Conditioned Air Company of Naples, LLC Full time

    Position OverviewUNLOCK YOUR POTENTIAL and MAKE A DIFFERENCEWhere innovative minds drive progress. Our goal is to deliver products and services in a manner that surpasses the expectations of our clients. Your Contribution is Vital, as we value teamwork, professionalism, expertise, commitment, and a dedication to exceeding customer satisfaction.We Aim for...

  • Customer Support Specialist

    2 weeks ago

    Fort Myers, Florida, United States Conditioned Air Company of Naples, LLC Full time

    Position OverviewUNLOCK YOUR POTENTIAL and MAKE A DIFFERENCEWhere innovative minds drive progress. Our objective is to deliver products and services in a respectful manner that surpass the expectations of our clients. Your Success is Our Success, relying on individuals who value teamwork, professionalism, expertise, commitment, and the drive to exceed...

  • Customer Support Expert

    5 days ago

    Fort Myers, Florida, United States Gartner Full time

    About Gartner Digital MarketsGartner Digital Markets is a business unit within Gartner, a leading research and advisory company. Our mission is to empower organizations to accelerate growth by helping them make informed technology and service decisions.We are the world's largest platform for finding software and services, with over 100 million annual...

  • Customer Support Representative

    2 weeks ago

    Fort Myers, Florida, United States Spectra Gutter Systems Full time

    Company Overview:At Spectra Gutter Systems, we take pride in our legacy of over 45 years in the manufacturing and distribution of high-quality rainwater management solutions. Our journey began in St. Petersburg, Florida, and has evolved into a leading presence in the industry, with numerous facilities across the nation dedicated to meeting our customers'...

  • Multilingual Customer Support Specialist

    1 week ago

    Fort Myers, Florida, United States Alta Resources Full time

    Alta Resources is Hiring Position Overview The Bilingual Customer Care Representative role is designed to deliver exceptional service and sales assistance to both current and potential clients. Utilizing a consultative method, this position embodies the values and principles of Alta Resources and its partners. Responsibilities encompass a variety of tasks,...

  • IT Support Specialist

    1 week ago

    Fort Myers, Florida, United States TEKsystems Full time

    Job OverviewThe IT Support Specialist role is designed to deliver comprehensive technical assistance and training across various clinics. This position is crucial in ensuring that our Tier 1 service provider addresses support tickets promptly and effectively.Key ResponsibilitiesProvide hands-on technical support and training to clinic staff.Oversee ticket...

  • Administrative Support Specialist

    1 week ago

    Fort Myers, Florida, United States Eminence Organic Skin Care Full time

    Job OverviewContracted Administrative Support Specialist – Remote or Southwest FloridaPart-time position (approximately 15 hours per week)Position SummaryThe Administrative Support Specialist collaborates closely with a local Eminence Outside Sales Representative (OSR). The OSRs are independent sales and training representatives for Eminence Organic Skin...

  • Multilingual Customer Support Specialist

    1 week ago

    Fort Myers, Florida, United States Alta Resources Full time

    Alta Resources is seeking qualified candidates for the role of Bilingual Customer Care Representative. Position Overview The Bilingual Customer Care Representative is responsible for delivering exceptional service and sales assistance to both current and potential clients. This role employs a consultative method that aligns with the values and mission...

  • Multilingual Customer Support Specialist

    1 week ago

    Fort Myers, Florida, United States Alta Resources Full time

    Alta Resources is Seeking Talented Individuals Position Overview The Bilingual Customer Care Representative role is designed to deliver exceptional, professional service and sales assistance to both current and potential clients. This position utilizes a consultative method that embodies the values and principles of Alta Resources and our partners....