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IT Support Specialist

2 months ago

Fort Myers, Florida, United States Kinettix Full time
Job Title:
IT Support Specialist

Company Name:
Kinettix

Description:
Kinettix is seeking a dedicated and skilled IT Support Specialist to enhance their team.

The selected individual will be tasked with delivering on-site technical assistance, diagnosing hardware and software challenges, and ensuring the efficient functioning of IT infrastructures.

As an IT Support Specialist at Kinettix, you will engage in stimulating projects, collaborate with a proficient team, and play a vital role in achieving client objectives.

Duration:
Full-time position under a recurring contract with a minimum duration of one year, structured as W-2 employment.

Responsibilities:
  • On-Site Assistance: Deliver technical support at client sites.
  • Troubleshooting: Efficiently identify and resolve hardware, software, and network problems.
  • System Installations and Upgrades: Implement and upgrade operating systems, applications, and hardware.
  • Documentation: Keep precise records of on-site activities.
  • Client Communication: Effectively engage with clients to fulfill their IT requirements.
  • Collaboration: Partner with internal teams and vendors for successful IT deployment.
  • Remote Assistance: Provide remote support utilizing appropriate tools.
  • Policy Adherence: Comply with company policies to safeguard IT system security.
Qualifications:
  • Certifications: Hold relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP).
  • Technical Proficiency: Demonstrate expertise in troubleshooting hardware, software, and networking.
  • Communication Skills: Exhibit strong ability to convey technical concepts to non-technical users.
  • Customer Service Orientation: Maintain a strong commitment to delivering a positive customer experience.
  • Problem-Solving Skills: Possess effective problem-solving capabilities.
  • Flexibility: Willingness to travel and work during non-standard hours.
Education and Experience:
  • Education: Bachelor's degree in Computer Science or a related field is preferred.
  • Experience: At least 3 years in IT support or a comparable role.
Required Skills:
  • Steps
  • Travel
  • Operating Systems
  • Components
  • Networking
  • Technical Support
  • Integration
  • Linux
  • Information Technology
  • Troubleshooting
  • Security
  • Computer Science
  • Windows
  • Vendors
  • Education
  • Documentation
  • Software
  • Customer Service
  • Maintenance
  • Business
  • Communication
  • Science