Client Service Specialist
6 days ago
Nelnet is seeking a highly skilled Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing comprehensive support to Nelnet Payment Services (NPS) merchants and partners, including NBS, FACTS, and other non-education partners, throughout the implementation phase and ongoing servicing of merchant clients using NPS payment processing technology.
Key Responsibilities:- Review merchant applications for accuracy and ensure all required fields of the application have been completed.
- Monitor the progress of the merchant setup and follow up with involved parties as needed to ensure timely setup and activation of merchant ID's.
- Configure new merchant accounts with multiple backend systems to enable payment processing.
- Log and update Salesforce records with accurate account data.
- Answer questions related to account maintenance, statement questions, refund questions, rate questions, compliance questions, miscellaneous transaction questions, and other merchant questions that arise.
- Provide phone support for all NPS merchants and customers – both internal and external – as needed.
- Provide ideas and suggestions for process and procedure improvements.
- Bachelor's Degree preferred.
- Three years of experience in customer service or new client implementation.
- Credit card banking industry experience preferred.
- Competitive pay range: $17-20/hr.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including medical, dental, vision, HSA, and FSA.
- Generous earned time off and 401K/student loan repayment.
- Life insurance and AD&D insurance.
- Employee assistance program.
- Employee stock purchase program.
- Tuition reimbursement.
- Performance-based incentive pay.
- Short- and long-term disability.
- A robust wellness program.
Nelnet is an Equal Opportunity Employer and complies with Executive Order 11246. We take affirmative action to ensure that qualified applicants are employed and that employees are treated during employment without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
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