Field Service Specialist

2 months ago

Lincoln, Nebraska, United States Grainger Full time

Work Location Type:
Onsite


As a prominent industrial supplier with operations primarily in North America, Japan, and the United Kingdom, we ensure the world remains operational by serving over 4.5 million clients globally with products delivered through innovative technology and strong customer relationships.

With significant sales, we are committed to delivering value for our clients, nurturing an engaging culture for our team members, and achieving robust financial outcomes.


Our inclusive workplace empowers you to learn, develop, and make a meaningful impact by supporting businesses and ensuring their personnel are safe.

Recognized as a 2024 Glassdoor Best Place to Work and a Great Place to Work-CertifiedTM organization, we are seeking dedicated individuals to join our ranks as we continue to lead the industry into the future.


Position Overview:


The Field Service Specialist (FSS) reports to a Supervisor or Manager of Onsite Services and supports designated clients by managing their inventory, delivering exceptional customer service, and driving account growth through the clients' inventory management (KeepStock) program.

Field Service Specialists (FSSs) also collaborate with partners to implement sales strategies and assist clients in understanding how Grainger can address their business's MRO requirements.


Your Responsibilities:

CUSTOMER SERVICE
Serve multiple client locations with the following specific duties:
Receive and stock purchased products in designated client locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted.
Acquire knowledge of Grainger's offerings to enhance orders through system integration.
Resolve client issues promptly to maintain and promote customer loyalty.
Follow designated routes defined by routing software tools and maintain route guides.
Identify continuous improvement opportunities in productivity, processes, and cycle times.
Comply with safety and inspection requirements of the facility where services are being provided.

ACCOUNT GROWTH
Assist in generating new orders by engaging with clients to identify additional product needs.
Inquire about client needs during each site visit and collaborate with sales partners to expand Grainger's offerings.
Participate in quarterly reviews with clients and sales partners to evaluate the viability of Inventory Solutions offerings.

Your Qualifications:
3 years of experience in a sales or service environment.
High School Diploma or equivalent.
Customer service and sales growth-oriented.
Strong collaboration and problem-solving skills.
Able to handle various technical and operational issues.
Possess and maintain a valid driver's license in the state of residence.
Must carry required levels of automobile insurance.

Rewards and Benefits:
With benefits commencing on day one, Grainger is dedicated to your safety, health, and well-being. Our programs offer choice and flexibility to meet our team members' individual needs. Explore some of the rewards available to you at Grainger:
Medical, dental, vision, and life insurance plans.
Generous paid time off (PTO) and 6 company holidays per year.
Automatic 6% 401(k) company contribution each pay period.
Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement.
A comprehensive set of emotional, financial, physical, and social well-being programs.


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.


We are dedicated to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.


With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

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