Client Support Specialist

2 weeks ago

Lincoln, Nebraska, United States St Monica's Home Full time
Job Overview

Our Mission -

To empower women to achieve transformative recovery through established

therapeutic practices and essential support services.

Position Summary:

Assist and motivate clients engaged in residential recovery programs.

Key Responsibilities:

  • Oversee and assist clients' daily routines and administer medications in accordance with established guidelines.
  • In a supportive manner, observe, encourage, hold accountable, and document client behaviors.
  • Execute all tasks and interactions with clients using a Trauma-Informed approach; strive to comprehend their experiences and their significance.
  • Support clients in a respectful and professional manner. Aid with daily tasks such as cooking and cleaning while fostering positive communication. Dedicate time to engage with clients in communal areas after completing assigned tasks.
  • Maintain vigilance and alertness during work hours and fulfill all required responsibilities across various shifts.
  • Complete and perform all shift-related duties, including:
    • Documenting, transporting, maintaining cleanliness at workstations, accurately recording prescribed medications taken by clients, and ensuring correct dosages are consumed.
    • Ensuring clients' safety throughout the shift, securing doors, checking that appliances are turned off, monitoring refrigerator and freezer temperatures, identifying maintenance needs, and securing all facility areas.
  • Administer assigned Urine Analysis and Breathalyzer tests, complete necessary documentation, and report findings to clinical staff.
  • Utilize agency vehicles to transport clients safely to various locations, including community support meetings and emergency situations.
  • Accurately document interactions with clients and observations made during shifts in a non-judgmental and factual manner.
  • Conduct scheduled emergency drills, such as fire and tornado drills, as assigned.
  • Facilitate group sessions for clients, including homework, orientation, exercise, psychoeducation, and other meetings as required by the Program Coordinator.
  • Respond to crisis situations calmly and effectively, communicating with staff and adhering to emergency protocols.
  • Exhibit and maintain appropriate interactions and boundaries with clients.
  • Employ active listening skills, motivational interviewing, and self-awareness when engaging with clients. Attend to their needs in an empowering manner.
  • Regularly participate in mandatory program Mentor and All Staff Meetings, with a minimum attendance of 8 meetings per year required.
  • Full-Time Mentors are expected to work at least three holidays annually; Part-Time and On-Call Mentors are required to work at least two holidays per year.
  • On-Call Mentors must complete a minimum of 24 hours of work each month.
  • Complete all monthly and annual online training courses on time, in compliance with state and accrediting organizations' training requirements.
  • Attend at least two training sessions annually focused on cultural competency.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Strong verbal and written communication abilities.
  • Exceptional organizational skills and attention to detail.
  • Proficient time management skills with a proven ability to meet deadlines.
  • Ability to conduct oneself with integrity, professionalism, and confidentiality.
  • Adhere to HIPAA and 42 CFR confidentiality requirements, ensuring the safekeeping of client-related materials.
  • Support St. Monica's Home in its commitment to fostering a diverse, equitable, inclusive, and accessible workplace.
  • Comply with all agency and program policies and procedures, including those related to philosophy, confidentiality, ethics, and safety.
  • Regular and punctual attendance is mandatory.

Position Competencies:

  • Effective verbal communication
  • Proficient written communication
  • Strong organizational skills

Education and Experience:

  • High School diploma or equivalent; Associate's Degree in Human Services or a minimum of 2 years of coursework in the Human Services Field, or 2 years of relevant experience required.
  • Must be at least 21 years of age.
  • First Aid/CPR and Medication Aide certification required or the ability to obtain certification.
  • A valid driver's license and insurance are required upon hire.

Physical Requirements:

  • Ability to lift 25 lbs. regularly and navigate stairs.
  • Ability to thrive in a fast-paced, deadline-driven work environment.

St. Monica's Home is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.

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