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Client Relations Specialist

2 months ago

Lincoln, Nebraska, United States Farm Bureau Financial Services Full time

Customer Experience Representative I

Are you dedicated to providing outstanding customer support and have a strong focus on client satisfaction? If you are looking for a workplace that values its employees, offers competitive compensation, and invests in your ongoing training and development, this Customer Experience Representative position could be the right opportunity for you.

About Us: At Farm Bureau Financial Services, we ensure our clients feel secure knowing their families, homes, vehicles, and other assets are safeguarded. We pride ourselves on a culture built on integrity, collaboration, enthusiasm, service, leadership, and accountability, which guide our decisions and actions. Our commitment spans over 80 years, dedicated to protecting the livelihoods and futures of our clients while fostering an environment where our employees can flourish.

Your Responsibilities: If you are passionate about assisting others, we have an ideal role for you that contributes to safeguarding the livelihoods and futures of our customers. The perfect candidate will be team-oriented and highly driven, presenting a positive representation of Farm Bureau by delivering exceptional first-contact resolution services to our agents and clients through our inbound contact center. Key service areas include billing support, policy management, system assistance, and professional responses to inquiries. It is essential to maintain professional and productive relationships with our agency force, clients, and internal teams to achieve the goals and objectives of Farm Bureau, ensuring a consistent and positive experience by focusing on relationship-building at every interaction.

Qualifications to Consider:

  • A high school diploma or equivalent is required; an associate degree or one year of relevant experience is preferred.
  • Exceptional customer service skills are essential, including strong verbal communication and professional writing abilities.
  • Must demonstrate initiative and the capacity to work independently.
  • Proficient computer skills are necessary to quickly learn our various systems; familiarity with MS Office is preferred.
  • Basic math skills and the ability to acquire fundamental knowledge of insurance products are required.
  • This position requires working from our designated office locations. During the training period, hours will be set, and post-training schedules may vary based on business needs.

What We Provide: Being part of our organization means more than just receiving a competitive salary. We offer an enhanced 401K plan with matching contributions, affordable health, dental, and vision insurance, as well as life and disability coverage. Additional benefits include paid time off, including holidays and volunteer days, and a workplace culture that values enjoyment and teamwork. We also feature an onsite wellness facility and cafeteria.

Work Authorization: Currently, we are not considering candidates requiring any form of immigration sponsorship now or in the future. Applicants must be authorized to work in the United States on a full-time, permanent basis.