Current jobs related to Lead Technical Support Coordinator - Florida - Ranger Technical Resources
-
Lead Technical Support Coordinator
2 months ago
Florida, United States Ranger Technical Resources Full timeTechnical Support SupervisorPosition Overview:Ranger Technical Resources, a leader in the manufacturing of advanced conveyorized car wash systems and control technologies, is in search of a Technical Support Supervisor. This role is essential for those looking to thrive in a multifaceted position within a rapidly growing organization. As a Technical Support...
-
Lead Technical Support Manager
2 months ago
Florida, United States Ranger Technical Resources Full timeTechnical Support SupervisorPosition Overview:Ranger Technical Resources, a leader in the manufacturing of advanced conveyorized car wash systems and control technologies, is on the lookout for a Technical Support Supervisor. This role is crucial for those who wish to thrive in a multifaceted environment within a rapidly growing organization. As a Technical...
-
Lead Technical Support Manager
2 months ago
Florida, United States Ranger Technical Resources Full timeTechnical Support SupervisorPosition Overview:Ranger Technical Resources, a prominent player in the manufacturing of advanced conveyorized car wash systems and control solutions, is in search of a Technical Support Supervisor. This role is essential for fostering growth within a rapidly evolving organization. As a Technical Support Supervisor, you will...
-
Technical Support Director
1 month ago
Florida, United States Ranger Technical Resources Full timeDirector Technical SupportRanger Technical Resources is seeking a highly skilled and experienced Director of Technical Support to lead our technical support team. As a key member of our organization, you will be responsible for overseeing the technical support function, ensuring customer satisfaction, and driving operational efficiency.Key...
-
Lead Technical Support Specialist
2 months ago
Tampa, Florida, United States Underground Administration Full timeJob Title: Lead Application Support EngineerLocation: Tampa, FLSalary Range: $101,000 - $110,000Underground Administration, a leader in financial services, is seeking a Lead Application Support Engineer to join their Development team. This role focuses on maintaining and providing technical support for applications in daily operations.Key...
-
Technical Support Specialist
1 week ago
Florida, United States Anthology Inc Full timeJob Title: Senior Technical Support AdvisorJob Summary:We are seeking a highly skilled Senior Technical Support Advisor to join our team at Anthology Inc. As a Senior Technical Support Advisor, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a positive customer...
-
Technical Lead
2 weeks ago
Florida, United States Saxon Global Full timeJob Title: Technical Lead - Sterling OMSWe are seeking a highly skilled Technical Lead to join our team at Saxon Global. As a Technical Lead, you will be responsible for leading a self-sufficient Agile SCRUM team and working with cross-functional teams to develop and present complete sets of architectural views.**Key Responsibilities:*** Lead a...
-
Senior Technical Lead
2 weeks ago
Florida, United States DApp360 Workforce LLC Full timeTechnical Leadership OpportunityDApp360 Workforce LLC is seeking a seasoned technical leader to drive the development of a global decentralized wireless network. As a key member of our team, you will be responsible for establishing a technical roadmap, collaborating with core contributors, and managing a team of engineers to deliver high-quality software.Key...
-
Technical Support Specialist
1 week ago
Florida, United States Oracle Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Oracle. As a Help Desk Associate, you will be the initial point of contact for customers, providing technical support and resolving issues related to our OPERA Cloud system. Your primary responsibility will be to analyze, fix, and resolve customer issues, as well as maintain...
-
Technical Superintendent
3 weeks ago
Florida, United States Core Group Resources Full timeCore Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Technical Superintendent Job Summary We are seeking a...
-
Technical Superintendent
5 days ago
Florida, United States Core Group Resources Full timeCore Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Technical Superintendent Job Summary We are seeking a...
-
Senior Technical Services Director
7 days ago
Florida, United States ASTRION, INC. Full timeJob SummaryAstrion, Inc. is seeking a highly skilled Senior Technical Services Director to lead our team in providing comprehensive services that boost preparedness, optimize performance, and ensure success across various domains. As a key member of our organization, you will be responsible for coordinating technical activities, performing technical...
-
Project Technical Director
2 weeks ago
Florida, United States LVI Associates Full timeJob Description:We are seeking a highly skilled Project Technical Leader to join our team at LVI Associates. This is a permanent opportunity based in Florida.Key Responsibilities:The successful candidate will lead all technical aspects of complex designs with a team of talented multi-discipline engineers. Key areas of focus will include coordination of...
-
Innovative Technical Support Specialist
5 days ago
Florida, United States Oracle Full timeOverview We are looking for inventive individuals with a passion for innovation in technology, joining the esteemed team at Oracle. The available position is for a Help Desk Associate who will be instrumental in owning Tier 1 Technical Support. Your role will not be limited to fixing passwords and deploying laptops but will entail a comprehensive...
-
Florida, United States FIS Full timeAbout FISFIS is a leading provider of financial services and technology solutions. We empower our clients to succeed in a rapidly changing financial landscape.About the TeamOur team is a collaborative and dynamic group of professionals who are passionate about delivering exceptional results. We work together to achieve our goals and support each other in our...
-
Florida, United States FIS Full timePosition Type: Full time Type Of Hire: Experienced (relevant combination of work and education) Education Desired: Bachelor of Commerce/Business Travel Percentage: % Job Overview About FIS Are you driven, inquisitive, and innovative? At FIS, you will have the chance to tackle some of the most significant challenges in the financial...
-
Technical Director
3 weeks ago
Florida, United States Core Group Resources Full timeCore Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Technical Director ( Tankers ) Job Summary We are...
-
Technical Director
3 weeks ago
Florida, United States Core Group Resources Full timeCore Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Technical Director ( Tankers ) Job Summary We are...
-
Technical Director
1 week ago
Florida, United States Core Group Resources Full timeCore Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Technical Director ( Tankers ) Job Summary We are...
-
Technical Director
5 days ago
Florida, United States Core Group Resources Full timeCore Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Technical Director ( Tankers ) Job Summary We are...
Lead Technical Support Coordinator
2 months ago
Technical Support Supervisor
Position Overview:
Ranger Technical Resources, a prominent entity in the manufacturing of advanced conveyorized car wash systems and control solutions, is in search of a Technical Support Supervisor. This role is designed for an individual eager to thrive in a multifaceted position within a rapidly growing organization. As a Technical Support Supervisor, you will guide a vibrant team of technical support professionals in providing outstanding customer service and addressing intricate technical challenges. This essential position merges leadership, analytical thinking, and creativity to guarantee that clients receive exceptional assistance.
Qualifications and Education:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent professional experience).
- A minimum of 3 years in IT support or similar roles.
- At least 1 year of experience managing a call center or technical support group.
- Robust technical expertise encompassing networking, computer hardware, systems, and software.
- Familiarity with ticketing systems.
- Experience in a call center setting is highly desirable.
Key Skills and Attributes:
- Proficient Leadership Skills
- Technical Support Expertise
- Customer Service Orientation
- Call Center Management
- Hardware Troubleshooting (including POS systems, payment stations, system controllers, cameras, routers, EMV devices)
- Software Troubleshooting
- Network and Connectivity Troubleshooting (including TCP/IP, DNS, DHCP)
- Systems Support Knowledge
- Ticketing System Proficiency
- Data Analysis Skills
- Documentation Skills
- Workflow Management
- Training and Development of Support Teams
- End User Training Capabilities
- KPI Development
Main Responsibilities:
- Oversee and mentor a team of technical support specialists, offering guidance and performance evaluations.
- Assess team performance through metrics and KPIs, ensuring service expectations are met or surpassed.
- Establish and implement best practices in call center operations to enhance client satisfaction and operational effectiveness.
- Train both new and existing team members on product knowledge, best practices, documentation protocols, and customer service techniques.
- Engage directly with clients regarding software usage and issue escalation to ensure exemplary customer service.
- Identify areas for enhancement and formulate action plans for management consideration.
- Manage the scheduling and on-call rotations for the Technical Support team.
- Authorize timesheets for hourly employees.
- Facilitate customer service training for the Technical Support team.
- Create and maintain technical operation manuals, parts lists, repair guides, troubleshooting documents, and training resources.
- Document workflows and operational procedures.
- Collaborate with management to periodically review and analyze service challenges, trends, new technologies, and associated costs.
- Coordinate with Management and Project Management on bug resolution and testing.
- Act as an escalation point for Technical Support team members on all issues prior to escalating to management.
- Provide end-user training on system functionalities through online and classroom formats.
