Front Desk Supervisor

1 day ago


El Paso, Texas, United States Staybridge El Paso Full time
Job Summary:

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a strong ability to multitask, work under pressure, and maintain a high level of professionalism in a fast-paced environment.

Responsibilities:
  • Assist the Front Desk Manager in overseeing the front desk operations and ensuring that all guests are checked in and out efficiently.
  • Provide exceptional customer service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk team, providing guidance and support to ensure that all tasks are completed to a high standard.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure that all guest requests are met and that the hotel is running smoothly.
  • Stay up-to-date with hotel policies and procedures, as well as any changes or updates to the front desk operations.
Requirements:
  • At least 2-3 years of experience in a hotel or hospitality setting, with a focus on front desk operations.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other departments.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other amenities.

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