Front Desk Representative
1 week ago
As a Front Desk Agent at Palette Hotels, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience from check-in to check-out. This role requires a positive attitude, excellent communication skills, and a commitment to delivering high-quality customer service.
Key Responsibilities
Act in accordance with all security and emergency procedures
Manage guest complaints and resolve them promptly
Support the Night Auditor with front desk and accounting duties
Produce nightly reports as required
Inform departments of special requests, early/late departures, and room changes
Maintain good communication and work relationships in all hotel areas
Requirements
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work a flexible schedule, including day and night shifts
Preferred Qualifications
Two years of front desk experience
Knowledge of the hospitality industry
High level of IT proficiency
Ability to speak and understand Spanish
About Palette Hotels
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We offer highly competitive salaries, outstanding health benefits, extensive training and development programs, and a positive team-based culture where people make the difference.
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