Front Desk Representative

1 day ago


El Paso, Texas, United States Palette Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Manage guest complaints and resolve issues promptly and professionally
  • Assist with front desk and accounting duties, including producing nightly reports
  • Communicate effectively with other departments to ensure seamless guest service
  • Act in accordance with security and emergency procedures, and manage the instigation of these as required
Requirements
  • Positive attitude and excellent communication skills
  • Commitment to delivering a high level of customer service
  • Flexibility to respond to a range of different work situations
  • Ability to work a flexible schedule, including day and night shifts
Preferred Qualifications
  • Two years of front desk experience
  • Knowledge of the hospitality industry
  • High level of IT proficiency
  • Ability to speak and understand Spanish

We offer a competitive salary, outstanding health benefits, extensive training and development programs, and a positive team-based culture where people make the difference. Palette Hotels is an equal opportunity employer and is committed to creating and sustaining meaningful hospitality careers for our associates.



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